Hotel Housekeeping Standards for Hoteliers to Live By

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Efficient hotel housekeeping ensures that your hotel is clean, sanitized, and orderly to your guests. Keeping it spotless is essential as this can make or break your hotel’s image and reputation, which may affect your occupancy and income. According to a recent feedback platform article, 87% of travelers consider hotel cleanliness as the most important information when they are reading reviews.

Your hotel housekeeping staff must follow a series of procedures to keep every room and its amenities thoroughly clean and organized from top to bottom and with no evidence of the previous occupants. This will help increase the guest satisfaction level at your hotel. 

Hotel Housekeeping Standards: The Basics

The hotel housekeeping department should observe a sequence when cleaning the hotel rooms. 

  • Preparation – Remove all dirty items and what has been consumed. Do an inventory check on what needs to be replaced like free goodies, towels, and linens.
  • Actual Cleaning – Clean and sanitize thoroughly using your hotel’s cleaning supplies and equipment.
  • Final Check – The hotel housekeeping floor supervisors must have a meticulous final check before the rooms are ready for occupancy again. This last inspection is a vital step in every guest room cleaning.

Several standards of cleaning can be imposed depending on the surfaces and the function of the spaces to be cleaned. The housekeeping staff or room attendants must be aware of and strictly follow hotel housekeeping standards.

6 Various Standards of Cleaning for Surfaces and Areas

1. Physically Clean

The area or surface must be free from dirt and dust when wiped by hand.

2. Chemically Clean

This cleaning standard means the area should be free from dangerous chemicals on the surfaces and in the air.

3. Bacteriologically Clean

Surfaces must be cleaned of any harmful bacteria that may cause diseases or infections. This is called the “clinical standard” and most hospitals follow this in their general wards.

4. Entomologically Clean

Following this standard requires the area to be free from harmful insects or pests.

5. Osmologically Clean

This means that surfaces and areas must be free from organic or inorganic matter that may release an odor.

6. Terminally Clean

This cleaning standard is typically applicable in operation theatres and intensive care units in hospitals where surfaces have to be always sanitized to protect against all kinds of pathogenic microbes.

5  Essential Housekeeping Factors

The hotel housekeeping attendants must start cleaning the room once they approach the door. There are essential standards of ideal housekeeping that can impact guest retention. These 5 practical steps in housekeeping can be applied to your hotel.

  • Freshness – Keep the floors vacuumed and polished thoroughly.
  • Orderliness – Chairs must be in place and the linens must be clean, folded, and wrinkle-free.
  • Sanitation – Keep the area safe from pests and sanitize the garbage cans frequently.
  • Comfort – Reduce disruption and offer adequate amenities to your guests.
  • Safety – Take necessary precautions against fire-related incidents.  

REMEMBER: It is a hotel housekeeping SOP to knock first before entering the guest room to respect the privacy of the occupants if they are inside.

DID YOU KNOW?

It takes 31.5 minutes to clean a full room after a guest’s departure. And on a daily average, 7% of hotel rooms are not cleaned because the guests have either “Do not Disturb” or “Refused” signs on the door. 

Housekeeping and Hotel Amenities

Observe hotel housekeeping cleaning standards when it comes to room amenities and quality linens and towels. Housekeeping staff can use a checklist to ensure that nothing is overlooked while cleaning.

  • Room amenities are additional services and items like toiletries, bathrobes and slippers, refrigerators, and minibars that add convenience and comfort to the guest’s hotel experience. Hotel housekeeping checklist on room amenities can include:
  • Wiping the interior and exterior of a mini fridge and coffee maker.
  • Sanitizing the phones or remote controls.
  • Replenishing all supplies in the fridge and mini bar.
  • Replacing toiletries and personal care items.

Hotel and Spa Essentials offers high-quality hotel slippers that you can include in your in-room amenities. These are made with high-quality materials that are comfortable to wear which contribute to a luxurious experience that combines comfort, convenience, and well-being for all your hotel guests.

  • Hotel linens play a large part in your guests’ hotel experience. Aside from comfort and a sense of luxury, your hotel’s linens and towels should be always clean and fresh. Your hotel housekeeping checklist for cleaning linens and towels must have the following:
  • Removing dirty towels and linens.
  • Changing and putting fresh bed sheets and pillowcases.
  • Covering the bed with a clean duvet and smoothing out any wrinkles.

Hotel and Spa Essentials is the distributor of two of the most innovative manufacturers of hotel linens and towels in the world – Standard Textile and Ecoknit. Standard Textile is specially designed for those who do offsite laundry. It saves up to 15% per laundry load without compromising the end-user experience. Ecoknit is specially designed for those who do their laundry in-house. It guarantees up to 40% quicker drying times and 40% less water usage.

ALSO READ: 6 Important Hotel Amenities that Would Impress Your Guests

Hotel housekeeping cleaning standards ensure that your hotel is tidy and sanitized for your guests. Ideal hotel housekeeping standards include freshness, orderliness, sanitation, comfort, and safety which must be observed at all times. Room amenities and hotel linens and towels must be given special attention when cleaning the rooms. Hotel housekeeping staff can make a simplified checklist that includes the cleaning tasks to be accomplished. 

Hotel and Spa Essentials, a luxury hotel amenities supplier, can support your need in keeping up with hotel industry standards.  Check out our range of world-class hotel supplies including linen, towels, in-room equipment, and other guest room items.

CONTACT US

The Benefits of Sustainable Tourism and Why Hotels Should Support It

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People can travel and experience the diverse culture of other people through tourism. However, the environment is at risk from irresponsible practices. According to a 2018 study, tourism has been identified as one of the sources of greenhouse gas emissions in the world. Along with the increased interest in tourism is the growing concern for sustainability. It matters to address the problem through the implementation of solutions that take the necessary steps towards sustainability.

Sustainable tourism can save the environment and help the locals in their livelihood. Travel responsibly and observe practices that contribute to environmental protection to do your part in saving nature. It also matters to take note that it’s not just all about environmental gains. Sustainable tourism comes with other advantages too. If you are a hotelier or run an accommodation for guests, you ought to know the benefits of sustainable tourism that will further encourage you to support it.

5 Advantages of Sustainable Tourism

1. Keeps the Environment Clean.

It helps reduce waste problems through recycling, composting, saying no to single-use plastics and other disposables, and using reusable bags when shopping for souvenirs. These best practices preserve the beauty and keep the places you visit clean.

2. Protects Landscapes and Endangered Animals.

The benefits of sustainable tourism go beyond traveling by preserving the area and the wildlife located in the destinations you visit. Sustainable tourism has an incentive for communities to protect the landscapes and the animals living within the area.

3. Supports The Local Communities.

Sustainable tourism provides financial benefits to the local communities by creating job opportunities for them and supporting their businesses. This is one of the benefits of sustainable tourism that you can happily support. Whether you stay in a guesthouse or homestay, hire a local tour guide, eat authentic cuisine, or shop for local products and souvenirs from artisans, they all generate income for the people.  

4. Preserves Cultural Heritage.

You can learn about the rich cultural heritage of the people from the places you visit. Locals will be encouraged to share their unique heritage and look at it as something they can be proud of and worth preserving.

5. Good For The Health.

Wellness is one of the benefits of sustainable tourism. Having clean air and water, eating produce from sustainable farming practices, and enjoying beautiful sceneries can improve your physical and mental health.

Hotels play an important role in achieving the benefits of sustainable tourism. Consumers are now becoming increasingly aware of sustainable practices in hotels and accommodations. According to a 2019 travel report, 70% of global travelers say they would be more likely to book an accommodation if they know it was eco-friendly while 55% of global travelers inform they are more determined to make sustainable travel choices than in 2018. Here are reasons why hotels must be active in sustainability efforts.

Reasons Hotels Must Support Sustainable Tourism

1. Customers want a sustainable business.

A 2020 study shows that due to the pandemic consumers are now more concerned about the environment when making choices. In 2019, 71% considered the environment when making choices at least occasionally. On March 6, 2020, 78% felt the same way while on April 10, 2020, 83% of consumers relate they also considered the environment. Sustainable practices in a hotel create a positive impact on the customer experience. This is one of the benefits of sustainable tourism on hotels that choose to go green.

2. Hotels are susceptible to environmental damage.

Climate change and biodiversity damage are environmental issues that affect the hospitality industry. Reasons for traveling also include the animals and the ecosystems where they live, across an estimated 20 – 40% of the global tourism industry. This is why every hotelier must have an interest in keeping biodiversity safe.

3. Hotels affect the global ecosystem.

In research, findings show that the hotel industry must minimize its carbon emissions by 66% per room by 2030 and by 90% per room by 2050. Hotels can have a harmful effect on biodiversity because of waste production, too much use of resources, and buying of unsustainably farmed produce. By introducing sustainable practices, hotels can be instruments for people and the environment to reap the benefits of sustainable tourism.

4. Saves money on hotel operations.

According to a study, sustainability practices can lessen hotel operating costs by 6.5% per year. Adopting sustainable practices helps you save money on your business aside from helping your guests enjoy the benefits of sustainable tourism. Reduce using single-use plastic items like plastic cups, cutlery, and straws and switch to recyclable options alternatives such as bamboo straws.

Hotel and Spa Essentials focuses on reducing the use of single-use plastic, maintaining safe levels of CO2 emissions, and supporting organizations that commit to sustainable development by using environmentally-friendly hotel and spa supplies like toiletries, bedding, and room equipment. It offers 100% plant-based tubes, bottles, and large-capacity dispensers, made from sugarcane residue known as bagasse. It also uses recycled paper for the bottles and dispensers’ labels, and the soaps are wrapped in recycled cardboard boxes and recycled paper.

ALSO READ: How to Promote Sustainable and Responsible Tourism in Your Hotel

There is a growing concern about the environment. Through sustainable tourism, you can make a positive impact on the environment, society, and economy. There are several benefits of sustainable tourism and hotels can be significant instruments to achieve them. Hotels must be sustainable since more consumers now prefer sustainable practices in their accommodations. 

Hotel and Spa Essentials is a supplier of environmentally-friendly hotel amenities that are used in world-class hotels and accommodations. We are the distributor of two of the most innovative manufacturers of towels and linens in the world – Standard Textile and Ecoknit. Standard Textile has a swathe of innovations that saves up to 15% per laundry load without compromising the end-user experience. Ecoknit guarantees up to 40% quicker drying times and 40% less water usage. In need of a supplier of eco-friendly hotel amenities?

CONTACT US

Factors that Affect Hotel Pricing Strategy

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For hotels and other accommodations to grow and succeed, the management must understand fundamental practices. One of them is to set room prices through an industry-based hotel pricing strategy. Whether you are a businessman expanding your business in the hospitality industry or a first-time hotelier, you must carefully plan and decide on your hotel pricing strategy to attract guests and be competitive in the market.

You must consider various aspects when deciding on the prices of your rooms as they contribute a major part to your hotel’s financial returns. Different factors can influence your hotel pricing strategy but always remember to make your property worthy of the price rates. To guide you, here are 6 factors that you must always consider in your hotel pricing strategy.

6 Factors That Can Influence Your Hotel Pricing Strategy

1.  Hotel Location

Guests always consider the location when they are planning to book a hotel. Any nearest attractions to your hotel can attract visitors who do not want to travel far just to reach those places. Famous hotels are situated near major attractions like theme parks, malls, restaurants, or tourist spots. Your hotel’s location in these attractions can affect your hotel pricing strategy and be a reason to increase your room rates.

2. Available Technology

Fast Wi-Fi, Smart TV, and other state-of-the-art entertainment systems can be available in your hotel but the latest technologies can enhance customer service. If you are using software programs that can completely safeguard the personal data of your guests, you can use it as a factor when planning your hotel pricing strategy. Cybersecurity is important for your visitors. They will trust a hotel when they see that it can protect its guest’s information against hacking.   

3. Types of Hotel Rooms and Amenities

A hotelier must consider the different types of rooms and their amenities before assigning a price rate. The prices of various rooms are dependent on the amenities being offered for each type. Your hotel pricing strategy increases for extra amenities and services. A single room that contains one bed, work desk, and TV is different from the price of a studio hotel room which has a living room, kitchen, and bedroom. Be sure to match your price rates with the hotel rooms and the inclusive amenities on them.

Hotel and Spa Essentials is the distributor of Corby of Windsor, a range of high-quality assured products that are well-known in the hospitality industry around the world. The products include ironing, kettles and trays, hairdryers, safes, minibars, and guest room items.  

It is also the source of high-quality linens used in world-class hotels. With its Standard Textile and Ecoknit, you can treat your hotel guests to a luxury experience with linens that can save you money without compromising quality. From eco-friendly bedsheets, comforters, and fitted sheets, to towels, and robes, you can pamper your guests while at the same time helping protect the environment.

4. Cleanliness

Cleanliness is vital to your hotel’s image. This can have an impact on your hotel pricing strategy. If your business is investing to maintain good hygiene, the prices of rooms can also increase. Remember that poor hygiene results in negative reviews by dissatisfied customers. It may keep your guests from returning and you may also lose potential visitors. To prevent this, upgrade your hotel’s level of cleanliness by investing in cleaning equipment and supplies that sanitize and disinfect. Train your hotel staff on how to inspect each room for pests. If there are infestations, hire the service of a professional exterminator to stop pest problems.  

5. Prices Of Competitors

Consider the prices of your competitors when you are deciding the price rates of your hotel rooms. Your rates must be at a competitive level with other hotels that offer the same type of room with similar amenities and services. Setting higher prices than other hotels will result in unoccupied rooms because customers will not book in a hotel that is charging more than others. 

6. Seasons

Peak and weak seasons can affect hotel pricing strategy. This is due to the fluctuation in the number of visitors to a travel destination. Hotels increase their rates during peak times of the season while they charge lower when there are few visitors.

ALSO READ: Hotel Management Tips to Improve Your Competitive Advantage

Several factors can affect hotel pricing strategy. They can guide you in setting the hotel room prices. As a hotelier, you must carefully decide on the prices of your rooms since they are part of your business’ revenues. Make sure that the price rates are at a competitive level with that of other hotels which offer the same room types, amenities, and services. Your hotel must be worthy of the price rates that you offer to customers.

Hotel and Spa Essentials is a trusted hotel amenities supplier of eco-friendly products such as quality hotel slippers that are made with high-quality materials. Nice to look at and comfortable to wear, these hotel slippers guarantee to contribute to a luxurious experience that combines comfort, convenience, and well-being for all your hotel guests. Are you looking for a supplier of innovative and eco-friendly amenities for your hotel? Hotel and Spa Essentials is here to help.  

CONTACT US

Hotel & Spa Essentials Joins the Vismin Hotel & Food Service Suppliers Show 2023

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Hotel & Spa Essentials is a participant at the Vismin Hotel & Food Service Suppliers Show 2023. Happening on July 13 to 15, 2023 at the Waterfront Cebu City Hotel & Casino, the expo features a hybrid event with virtual and in-person events that aim to deliver a unique experience for industry-trusted hotel amenities suppliers and buyers.

The VisMin Hotel & Food Service Suppliers Show aims to connect industry suppliers with hotels, resorts, restaurants, and leisure establishments from all over the Philippines. 

Hotel & Spa Essentials will be in booth numbers 315 and 318 and will feature world-renowned and sustainable hotel amenities brands such as Groupe GM, Corby of Windsor, and Ecoknit.

The VisMin Hotel & Food Suppliers Show 2023

The Hotel & FoodService Suppliers Show is the go-to sourcing event that opens opportunities for hotel suppliers to interact with key buyers and vice-versa. It also hosts workshops and conferences to allow the participants to stay updated with the latest hotel industry news and trends. 

What to expect?

The VisMin Hotel & Food Suppliers Show 2023 will bring together the best from every related sector in the hotel and food industry including but not limited to: 

  • Housekeeping & Laundry
    • Bathroom supplies 
    • Hotel Toiletries
    • Bed linen
    • Table linen
    • Hotel towels
    • Bedding & mattresses
    • Bedroom supplies and amenities
    • Cleaning, washing, and laundry products

The Vismin Hotel & Food Service Suppliers Show 2023 will showcase a wide range of products and services from brands worldwide. Don’t miss the chance to connect with buyers and sellers from the industry. Find out more, here.

A Look on the Different Types of Hotel Rooms

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The hotel business is an exciting venture that you should enter into with meticulous planning. How your new hotel will operate must be considered whether you are a businessman who wants to start a hotel business or an existing hotelier who plans to expand the business. This is key to know the types of hotel rooms that you can offer the guests if you are aiming for a boutique hotel, budget hotel, family-oriented hotel, or five-star hotel. Your hotel rooms must set your business apart from other hotels. This can be done not only through each room’s overall looks but also through the additional services and amenities that might be missing from your competitors.

Many hotels classify their types of hotel rooms based on:

  • Size of the room
  • Number of occupants
  • Types of beds
  • Accessories inside the room
  • Decoration
  • Room layout

These factors indicate the appearance, quality, and price of each hotel room. They can be your guide when planning for your new hotel business or improving your current property.

17 Common Types of Rooms in the Hotel Industry

1. Single Room

This is one of the most common types of hotel rooms that you can find in a hotel. The room can be small but it has everything your guests need such as a single bed, TV, Free Wi-Fi, private bathroom and shower, and work desk. Accessories in the room vary depending on the type of hotel. Single rooms are good for one person but an additional bed might be requested if two people are staying. This room is suitable for a single traveler.

2. Double Room

This is a type of hotel room that usually has one bed meant for two people. The bed is either a queen or king-size bed. The size of the room and accessories depend on the type of hotel where the guests are booked. 

3. Triple Room

This is designed to accommodate three people. It can fit two double beds, three twin beds, or a single, double bed and a twin. Each hotel differs in the facilities they offer. Among the types of hotel rooms, a triple room will possibly have one or more bedrooms or may have an adjacent room for the guests.

4. Quad Bedroom

A quad room can be assigned to four occupants and may contain two or more beds. This is one of the types of hotel rooms that is suitable for families who are having a vacation. Although there are hotels that might place the beds close to each other, there are quad rooms that have beds located in different corners. The size of beds can vary in different hotels but mostly, this type of hotel room contains queen-size beds.

5. Queen Room

A queen room contains a queen-size bed. One or two people can stay in this type of hotel room.

6. King Room

This hotel room has a king-size bed or a larger double bed. A king room is one of the types of hotel rooms that are designed to accommodate one or more guests.

7. Hollywood Twin

This is a twin room that contains a double bed with two single beds joined by a common headboard. Good for little children to keep them safe from falling off the bed.

8. Twin Room

This room has two single beds. Comparing these two types of hotel rooms, both twin and double rooms are the same since they are both designed for two people. A twin room typically has two single beds while a double room can have one double bed for two people. In a twin room, two people can sleep in different beds. 

9. Double-Double Hotel Room

These hotel rooms usually have two double beds or two queen beds. These types of hotel rooms can accommodate two or more people. Double-double rooms are good for families traveling with young kids. 

10. Studio Hotel Room

This hotel room has a studio bed that can be converted into other furniture like a couch or sofa. This type of hotel room can be compared to a completely furnished apartment. There is a living room, kitchen, and bedroom in a studio hotel room.

11. Suite

This is one of the most expensive types of hotel rooms. Hotel suites have one or two different bedrooms and spacious living spaces. In most hotels, one room has a living area with a couch that can be transformed into a bed, a kitchenette, and a separate TV. The rooms have nice decorations and good amenities, and guests can request custom services depending on their needs.

12. Standard Hotel Room

Similar to single or queen rooms, they are suitable for couples or lone travelers. Some of the basic amenities included in this type of hotel room include a chair, desk, private bathroom, television, and coffee maker, among others.

13. Connecting Rooms

Among the types of hotel rooms, these rooms have entrance doors from the outside and a connecting door between them. Guests can move between the rooms without going through the hallway. They are suitable for couples with young kids and friends who travel together but want to have some privacy of their own.

14. Presidential Suite

The presidential suite is a luxurious type of hotel room designed to accommodate powerful or affluent individuals visiting a place. There are first-class decorations and amenities in this hotel room since it caters to high-profile figures like presidents and famous politicians around the world. Aside from having personal assistants, the guests are served complimentary dinner and breakfast.

15. Deluxe Room

The hotel room has several rooms like a living room and bedroom. Some even have a separate kitchen. Like other luxurious types of hotel rooms, the furniture in a deluxe room is expensive. The rooms are appropriate for guests like small families or couples who want more space for themselves.

16. Cabana Rooms

It is always a pleasure staying in a cabana that has an adjoining private pool or opens out onto beautiful swimming pools. Some of the amenities you can enjoy include a king-sized bed, jacuzzi, bathtub and shower, minibar, city view or nature view, balcony lanai, and a hairdryer, bathroom, and hotel slippers, among others.

17. Villas

Villas are types of hotel rooms that offer ideal getaways and provide a comfortable and serene environment found in resort hotels. These are stand-alone houses that give added privacy and space to hotel guests. A fully equipped villa contains several bedrooms, a spacious living room, a modern kitchen, furnished dining rooms, a state-of-the-art entertainment system, and a swimming pool, among others. Villas are suitable for couples, families, and large groups.

A luxurious guest experience may start in your hotel rooms so it is essential to ensure that your guests are comfortable and well taken care of during their entire stay. Make your guests feel extra special by providing them with some quality pampering which can start from the robes they can wear, towels they can use during showers, comforters, bedsheets, pillowcases, and sheets where they can rest on their tired bodies up to other useful amenities like electrical appliances. These amenities will impress your hotel guests.

Find a Hotel Amenities Supplier that Can Help You

Having a hotel amenities supplier that can provide hoteliers with the essentials of a luxurious experience is important. Hotels and other accommodations have to offer amenities in their hotel rooms that can make the guests feel at home and comfortable during their stay. Basic supplies can provide added convenience to the guests. High-quality amenities can help promote hotels which can affect guest retention. Guests will always remember and rate their experience based on the services and the quality of amenities given to them. They can even recommend the hotel to their families and friends.

Hotel and Spa Essentials is a supplier of luxury hotel supplies in the Philippines. It provides hotel and spa supplies that are friendly to the environment and can match the preferences of the guests. Through Hotel and Spa Essentials, you can do your part in supporting sustainable efforts while providing products that meet the expectations of your guests for an excellent hotel accommodation experience.

ALSO READ: 6 Tips to Improve Guest Satisfaction in Hotel Industry

Careful planning is necessary if you are a businessman who wants to venture into the hotel business or a hotelier who considers expanding the business. Whether it is a boutique hotel, budget hotel, family-oriented hotel, or five-star hotel, keep in mind the types of hotel rooms that you can offer to your potential guests. Many hotels categorize their hotel rooms according to the size of the room, number of occupants, types of beds, accessories in the room, decorations, and room layout. To attract customers, your hotel rooms must also offer something different from your competitors such as additional services and high-quality amenities that can give a luxurious experience while staying in hotel rooms.

Are you in need of eco-friendly products and amenities for your hotel and accommodations? Send us a message.  

5 Reasons to Convert Your Accommodation into an Eco-Friendly Resort

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Environmental awareness has grown over the recent years and people have become more conscious of going green by recycling, conserving water and energy, and reducing their plastic usage to protect Mother Nature. According to research, transport-related carbon dioxide emissions from the tourism industry were predicted to increase by 25% in 2030.

As more travelers search for accommodations that support sustainability and carbon-zero existence, resort owners must now consider converting their businesses into eco-friendly resorts. If you think doing this requires a lot of time, effort, and money, here are 5 reasons why eco resorts are the ideal accommodations today.

5 Justifications to Change Your Lodging into Sustainable Resorts

1. You Reduce Your Energy Consumption.

When you go green, your eco resorts can cut down on electricity and water usage. Using green technology lessens your resource consumption thus helping your lodging reduce energy costs and pay lesser bills. LED lights are more durable, last longer, and cost-efficient as they consume only a portion of the energy used by regular light bulbs. Other examples of green technologies that you can use in your eco resorts to lessen costs include solar panels that minimize your reliance on outside energy, water-saving laundry technology, installing low-flow toilets, and automated systems that shut off electronic devices when there are no guests inside a room.

2. You Attract More Guests.

Many travelers choose to stay at eco resorts that have a green certification. You attract more ecologically-minded guests to your lodging when it is recognized for its sustainable initiatives. It is also your chance to welcome another segment of travelers that you have never encountered before. If you integrate sustainable values in promoting your eco resorts, you can win loyal guests who return for their next vacation and may refer your lodgings to their family and friends. You can draw companies that are looking for socially responsible accommodations to conduct their business activities.

3. You Help Control the Production of Waste.

Trash is a huge problem in the hospitality business. Trash such as plastics, leftover food, and toiletries emits carbon into the air and contributes to climate change. The recycling initiatives of your eco resorts can help lessen the amount of waste produced. Reusing products like liquid soap dispensers and other hotel amenities washable drinkware and dishes will will reduce the use of disposable products like styrofoam which contains toxins and takes a long time to break down.

4. You Support the Local Community in the Area.

Aside from the efforts of your eco resorts to avoid materials that can damage the ecosystem in the area where they live, you can also help the local communities by using locally made products and hiring the services of the people. Fresh and organic food, linens, toiletries, and local crafts can all be sourced in the community. Your eco friendly resorts can also sell sustainable local items to help local businesses, craftsmen, and farmers in their livelihood.

Hotel and Spa Essentials is the accredited distributor of some of the top hotel amenities brands used in five-star hotels and world-class accommodations. It is the exclusive distributor of EcoKnit® terry towels which are preferred by many hotel operators around the world. Snag-free and quick-drying, these towels are renowned as the most technically advanced energy-efficient terry towels in the world with economical and ecological benefits. Meanwhile, its dispensers are made of sustainable materials such as bio-sourced material from sugar cane and recycled materials. They comply with EU cosmetic regulations and guarantee traceability and safety.  

5. You Conserve the Local Wildlife.

Your eco resorts can become sanctuaries of local wildlife where they can roam safely and freely along with humans. You save the lives of these animals when you engage in sustainable initiatives that protect the local ecosystem where they live. They can also become amazing attractions to your guests. 

ALSO READ: Ways to Promote Ecotourism in Your Hotel this 2023

Sustainable resorts have become essential in the hospitality industry. There are several reasons why it is better to convert existing accommodations into eco resorts. Choosing to take a green approach in accommodations helps conserve the environment. While fulfilling their social responsibility, eco friendly resorts take care of not only the natural surroundings and the wildlife but also the local communities within the area by providing the residents with livelihood.   

Speaking of sustainability, Hotel and Spa Essentials is a trusted distributor of eco-friendly and high-quality hotel and spa supplies such as towels, linens, slippers, shampoo, soaps, dental kits, and laundry bags among others to top hotels and resorts in the Philippines. We provide products that meet the expectations of your guests for an excellent hotel accommodation experience. Our creations are customized not only to satisfy hotel guests but to also help boost the brand of our clients. Are you looking for sustainable hotel supplies from industry-trusted brands? Hotel and Spa Essentials can help.

Contact us.

How to Promote Sustainable and Responsible Tourism in Your Hotel

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Sustainability has become one of the top priorities in the hospitality industry today. The success of those working in this sector like hotels depends on tourism and how the natural and cultural attractions are preserved. However, mass tourism has endangered the earth’s limited resources due to careless practices.

This is where sustainable and responsible tourism comes in. It means being aware of the total impact of tourism on the environment, economy, and society and addressing relevant issues through good practices to minimize the negative effects. It ensures that travelers do not bring any environmental harm to the destinations they visit and also supports the local community in the area. This includes staying at a hotel that recognizes the importance of sustainable and responsible tourism.

As hoteliers, managing sustainable tourism in a responsible manner brings out the best in your hotel. Here are 5 ways you can get started.

5 Ways How your Hotel Can Support Sustainable and Responsible Tourism      

1.      Reduce Energy Consumption

Energy is one of the main priorities in sustainable and responsible tourism because it makes up more than half of a hotel’s carbon footprint. There are steps on how to save energy to make your hotel a lot greener.

What you can do:

  • Install solar panels to produce your electricity.
  • Buy energy-efficient appliances. 
  • Switch to low-energy lighting like LED lamps.
  • Utilize timer switches and thermostatic radiator valves to control the output of your heating system.
  • Turn off lights when they are not used.
  • Give friendly reminders to guests on their use of electricity.
  • Train hotel staff on how to conserve energy.

2. Reduce Water Usage

Like energy, water needs to be saved. Clean water is very essential as there are still many communities around the world that do not have access to potable water. You can practice water-saving techniques as part of your hotel’s sustainable and responsible tourism.

What you can do:

  • Perform a water audit to identify where you are using the most water.
  • Leave guests a note informing them that room cleaning is by request only to prevent water waste.
  • Change the settings of washing machines.
  • Politely ask your hotel guests to reuse towels.
  • Use linens and towels that are environmentally-friendly.

Hotel and Spa Essentials is the exclusive distributor of EcoKnit® terry towels. These towels are preferred by many hotel operators in the world since they are snag-free and quick-drying. They are the most technically advanced energy-efficient terry towels around the world with economical and ecological benefits.                             

3. Practice Recycling and Composting

Recycling and composting are a must if your hotel wants to promote sustainable and responsible tourism. There will be a general evaluation of the quantity of waste produced by your hotel and how much could be used for recycling and composting.

What you can do:

  • Cut down on food waste. Monitor what food your guests order at your hotel’s restaurant.
  • Put recycling bins around your hotel and train your hotel staff on how to use them properly.
  • Guide your guests on things that can be thrown away and what can be recycled.
  • Make a composting bin for the food you must throw away and utilize it in your garden.
  • Promote the use of eco dispensers instead of one-time use supplies.

Hotel and Spa Essentials is a trusted supplier of dispensers to high-end hotels and accommodations. The dispensers are made of sustainable materials such as bio-sourced material from sugar cane and recycled materials and they are in compliance with EU cosmetic regulations that guarantee traceability and safety. Several of our plant-based packagings are made of sugar cane residues to ensure clients that our products like liquid soap dispensers and wall mounts do not harm the ecosystems of the producing areas. We use recycled packaging for our products that come from the recovery of industrial scraps or recalled products.

4. Serve Sustainable Food

Serving sustainable food in your hotel can impress your guests. Sustainable food has three focus areas such as sourcing, society, and environment.

What you can do:

  • Sourcing – serve only local and seasonal food and animals that are raised ethically. Fish must be farmed sustainably. Another element is Fair Trade which means paying higher salaries to producers in developing countries.
  • Society – follow the four principles: treating people fairly, community engagement, healthy eating, and responsible marketing.
  • Environment – being conscious of how much food you waste, how much water and energy you consume, what workplace resources you offer, and how healthy your supply chain is.

5. Engage in Charity Works that Support Conservation

Your hotel can get involved in worthy activities that support conservation as part of promoting sustainable and responsible tourism. The conservation campaign can be for tourist attractions, wildlife sanctuaries, or the local community within the area. 

What you can do:

  • Donate to local conservation groups and invite your hotel guests to do the same.
  • Invite local conservation leaders to have a free speaking engagement at your hotel. Invite your guests to attend so they could learn more about conservation.
  • Distribute pamphlets and other information about local conservation efforts to tourists who might be interested to join.

 ALSO READ: How to Reduce Carbon Footprint in the Tourism Industry

Your hotel can promote sustainable and responsible tourism through conserving energy and water, recycling and composting, serving sustainable food sourced from the local community, and supporting conservation drives. These sustainable initiatives create a positive image for your hotel and can become part of the solution to save the environment. This guarantees that attractions within the area would still be enjoyed by tourists in the future.Hotel and Spa Essentials is the accredited distributor of some of the top hotel amenities brands used in five-star hotels and world-class accommodations. We provide hotel and spa supplies that are friendly to the environment and can match the preferences of your customers. Are you in need of a hotel amenities supplier that can provide you with high-quality and eco-friendly hotel supplies?

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6 Tips to Improve Guest Satisfaction in Hotel Industry

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Guest satisfaction in the hotel industry is of utmost importance. It is key to having more guests, building loyalty, and establishing a good reputation in the business. It is a must for hotels to put a premium on the services and amenities they offer to create lasting impressions.

Guests are crucial to the success of hotels. Efforts must be taken to ensure their satisfaction from the time of booking to the day they left the property. Want to learn more? Here are some of the tips that you can follow to improve hotel guest satisfaction and increase bookings.

6 Recommendations to Enhance Hotel Guest Satisfaction

1. Have a User-Friendly Website

The hotel experience begins when you browse the hotel’s website. Make your website user-friendly and easy to navigate with accurate and updated information. Improve the site for mobile use because most guests use their mobile phones when searching for hotels, checking out sites, and booking. Check your website to see if all the links are working and add a “book now” button for potential guests.

2. Create Lasting Impressions

Create a pleasant ambiance for your guests from the instant they step into your hotel. Greet them with a friendly smile. Be polite when you talk and make them feel at home. Assist them with their belongings and guide them through the hotel’s amenities. This is one way of achieving guest satisfaction in the hotel industry.

3. Offer Personalized Service

Use the information you have about your guests from the time of their booking. They may be celebrating an important milestone in their lives. Surprise them with special gifts like a bottle of champagne for a couple celebrating their wedding anniversary or a cake for a birthday celebrant. Put personalized welcome notes or floral arrangements in the room. Offer extra care for families traveling with kids or elderly people. Assist your guests before they even ask for it. These thoughtful acts will make your guests feel special and more welcome. Guest satisfaction in the hotel industry will be spontaneous with well-thought ideas.

4. Maximize Technology to Enhance Guest Experience

Technology is one option to raise guest satisfaction in the hotel industry. The right  devices and systems can  help keep guests safe and convenient in the comfort of their rooms. Access to fast and reliable Wi-Fi is important for all hotels now. Install chatbots, mobile apps, and SMS messaging to allow guests to request service through their mobile phones and tablets. Provide in-room equipment like hotel vaults, and Smart TVs, that can contribute to a luxurious stay..

5. Reward all Returning Customers

Show how much you value a returning customer by giving them free services and discounts. Stay connected with them even after they left the hotel. Guests become loyal customers once they experience how they are treated during their hotel stay.

6. Learn Through Customer Feedback

Know what needs improvement in your hotel service through customer feedback. These will help you in knowing how to serve better and enhance guest satisfaction in the hotel industry. Fast solutions to problems raised by the hotel staff can impress even the most demanding guests. You can acknowledge mistakes by offering an apology gift which acts as compensation.

ALSO READ: Different Types of Beddings You Need for Your Hotel

Guests always look forward to their stay in hotels because they associate hotels with excellent service, relaxation, and comfort. Hotels must level up their services to provide guests with a unique experience they will surely remember. Guest satisfaction in the hotel industry results in customer loyalty, increased retention, and higher ROI.

Your choice of  hotel essentials can affect guest satisfaction. Choose quality and  eco-friendly towels, linens, slippers, shampoo, soaps and dental kits, and more. Hotel and Spa Essentials can supply your hotels with amenities used in world-class hotels. Reach out to Hotel and Spa Essentials for all your hotel requirements.

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How to Attract 7 Different Types of Hotel Guests

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It is essential to know your hotel’s guests personas for you to develop effective marketing strategies. A guest persona is a description of the different types of hotel guests who stay at your hotel. You must understand your guests’ demographics such as background, age, personality, and reasons for traveling among others. It will be tough to create successful marketing campaigns for your hotel if you do not have complete knowledge and understanding of your guests.

Various types of hotel guests have specific needs and preferences when they travel and stay at a hotel. What type of hotel guest do you cater to? Here are 7 of the most common types of hotel guests you might meet–plus tips on  how you can attract them.

7 Types of Hotel Guests and How to Attract Them

1. Families

‍Family travel is not only for couples or single parents with children but also includes those traveling with grandparents, aunts, uncles, and cousins. The trips are more structured and they have stricter budgets. As one of the types of hotel guests, this group has varying ages so they prefer various activities that are not too distant from each other.

Provide various services and family-friendly activities. One way is to offer discounted prices to amusement parks, zoos, museums, or aquariums. Another option is to offer services and amenities within the area like spas, pools, and babysitting. Host family-friendly activities like game nights or kids’ clubs to keep the family entertained during their stay at your hotel. ‍Provide in-room amenities like games, fun snacks, and books to keep the children occupied.

2. Business Travelers

Business travelers are  the types of hotel guests who stay at the hotel due to their work. They are busy and their days are packed with meetings. They can be interested in going to coffee shops and local restaurants for business or a little break from their work. At the end of a hectic day, they want to return to their rooms to recharge and enjoy a quiet meal.

The hotel rooms must have fast WiFi, extra cables, and multiple charging stations for the guests to work conveniently inside their rooms. Another service that can attract business travelers is the laundry facilities on-site so they can clean and press their clothes before they attend their meetings.

3. Baby Boomers

The baby boomers are those born between 1946 and 1964 and on, or reaching, retirement age. They often have a higher travel budget. They usually travel as couples or as groups without their young children. As one of the common types of hotel guests, boomers want to enjoy an authentic experience with the local people and attractions in the area. They want to eat good food and relax during their stay at the hotel.

Arrange sightseeing tours led by locals and partner with local restaurants to provide the boomers with exclusive dining experiences unique to your city. Emphasize your on-site amenities like the pool or spa that promote relaxation to guests. You can also put additional rewards into your loyalty program to encourage travel and include other kinds of special privileges.

4. Millennials

Millennials are born between 1980 and 1995. This group often takes “micro-cations” or shorter vacations because of their schedules at work. Millennials usually travel as a couple, with their peer group, or with their children. Many millennials want unique trips to blend with the local culture and try new things they have never experienced before.

As one of the types of hotel guests you may want to attract, inform them of your destination as this is very important to them. Emphasize the genuine cultural and local experiences that are unique in your city. Check if your social media and website are up-to-date, visually interesting, and easy to use. Your website must be fast-loading, easy to navigate, and mobile-friendly. Millennials use their smartphones to research and book hotels. Always post unique photos of your hotel, your destination, and any upcoming events or festivals.

5. Gen Z

People who were born between 1996 and the mid-2000s are considered part of Gen Z. As one of the types of hotel guests, Gen Z travelers are more budget-conscious because most of them are still studying and are still building their career. Amenities like fast WiFi, high-quality food, and laundry services are very essential to them.

Offer them affordable and comfortable rooms with features like fast WiFi. Most of them are technology-savvy and have an online presence so you have to make your website user-friendly and well-designed. Many in this generation always check their Instagram or TikTok accounts instead of a website to search for possible lodging.

6. Health and Wellness Travelers

‍Those who travel due to health and wellness prefer to stay in a hotel that will help them in their physical fitness, meditation, detoxification, and healthy eating. These types of hotel guests usually travel alone but may want to meet people who have the same interests as them.

Make sure that your hotel offers amenities such as yoga classes, workout facilities, a spa center, guided meditations, hikes, and healthy meal options.

7. Backpackers

‍Backpackers travel with minimal luggage. They are price-conscious and do not mind sacrificing some comforts just to spend as little money as possible. ‍These visitors want to stay in local communities and eat local cuisine.

Offer cheaper accommodation options to them. Make sure to inform these guests that guides and maps that contain full descriptions of local sites and trails are available at the hotel. You can also share insider knowledge that is useful to them while on vacation.

ALSO READ: Essential Guest Room Supplies that Must be Present in Every Hotel

A full understanding of the different types of hotel guests is important to create an effective marketing strategy that will attract guests and generate more hotel bookings in the future. Included in the strategy are the high-standard services and amenities that the guests will never forget once they leave the hotel.

It also helps to use superior quality guest room supplies from a trusted provider. Hotel and Spa Essentials can assist you in giving your guests the first-class hotel experience they truly deserve. It supplies eco-friendly hotel toiletries, towels, linens, slippers, and a range of in-room equipment  to make every hotel guest feel extra special.

Are you in search of top-quality supplies for your hotels, spas, and resorts? Let Hotel and Spa Essentials provide all your needs.

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How to Reduce Carbon Footprint in the Tourism Industry

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Travel has resumed. While it brings positive developments to the tourism industry, concerns about travel sustainability have also reemerged. Some travel practices contribute to environmental problems. As people return to their old ways and enjoy the luxury of traveling, it is also important to take essential steps toward a sustainable future.

Many people have already adopted practices that help lower environmental impact. However, some are still less conscious about how they act and must be guided in choosing more sustainable options that won’t affect their experience.

How Your Hotel Can Reduce Carbon Footprint in Tourism 

1. Encourage longer vacations.

One of the main purposes of traveling is to relax and get away from the usual hustle and bustle of life. However, this would be harder to achieve if travelers would be in a rush when taking breaks. 

Travelers should not cram trying to get to several destinations in a limited number of days. This makes a “vacation” more hectic and tiring than the usual days. Hoteliers should come up with extended vacation packages that will help slow things down for travelers. This will not just allow them to make the most of their trip, but will also help reduce the number of emissions that may be generated when traveling from one destination to another.

Offer promos for longer vacations and include activities that can make them feel relaxed and refreshed while helping the environment too!

2. Help travelers to pack light.

How travelers pack their essentials also impacts the environment. In essence, the heavier the luggage, the higher the demand for fuel when transporting them whether by plane, car, or bus. Higher fuel consumption equates to a higher amount of carbon emissions.

Change how guests pack their luggage. Provide basic hotel amenities so that they won’t find it necessary to bring them. Hotel slippers, bathrobes, and quality towels are basic provisions that guests must be entitled to use. Just make sure that you’ll provide luxurious hotel amenities that can eliminate reasons for guests to still bring their personal items. Hair blowers, electric razors, and clothes iron are examples of room equipment that must be made available for them too. You can also provide sporting gear such as basketball, frisbee, and fishing equipment that they may use for free while in your hotel.

DID YOU KNOW?

Reducing your luggage by 15 pounds would decrease your emissions by about 80 pounds on a ten-hour flight. Imagine the amount of CO2 that can be eliminated per trip if more passengers would do this!

3. Provide eco-friendly transportation.

When getting from one destination to another, provide guests with better transportation options. Shuttle services are better than sedans that can only accommodate 3 to 4 people. You may also invest in hybrid or electric vehicles. Furthermore, you can provide bicycles or e-scooters to allow them to exercise while exploring places.

4. Reduce food waste. 

Food production accounts for around 1 quarter of the total world emissions. Carbon is produced along with food production, particularly during the stages of processing, packaging, transportation, and refrigeration. Aside from those, uneaten foods that are thrown away also produce methane emissions as they rot in landfills.

Observe sustainable food practices in your hotel to spare the environment from further harm.

  • Provide small servings of food.
  • When providing free breakfast, give guests the freedom to choose what they’ll eat.
  • Be strict in buffets to lessen the amount of food waste.
  • Provide reusable containers for your leftovers.
  • Choose local suppliers to cut the distance in the transport of foods.

5. Support eco-friendly hotel amenities suppliers.

Hotel administrators should be more conscious when it comes to the decisions they make, including the procurement of hotel supplies. Use your authority by choosing eco-friendly hotel amenities suppliers. Shift to hotel suppliers that are dedicated to breaking the cycle of environmental issues caused by the hospitality industry. 

  • Check the sustainability of the products being offered by hotel suppliers.
  • Invest in quality hotel amenities that can last longer.
  • Choose sustainable hotel supplies that can also improve the guest experience.

ALSO READ: Different Types of Beddings You Need for Your Hotel

Hotels and other businesses play a great role in making travel more sustainable and for the tourism industry to recover and thrive without inflicting harm to the environment. Simple steps such as using energy-efficient fixtures and local outsourcing of food supplies can make a difference in your carbon footprint. Climate action is done through the implementation of relevant practices. It’s not yet too late. Start with the above-mentioned tips.

Are you looking for a hotel amenities supplier who can help you take climate action? Hotel & Spa Essentials offers sustainable hotel supplies used by world-class hotels. Reach out to us so we can guide you on your sustainable shift.

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