Key Factors to Boost Tourism Industry Recovery

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One of the sectors most affected by the pandemic is the tourism industry. Health and safety restrictions plus low demand among tourists forced tourism-related businesses to temporarily stop their operations which resulted in revenue losses.

Fortunately, signs tell that the tourism industry is on its way to recovery. Strict quarantine restrictions are no longer imposed and people are more confident to travel. While the road to recovery is imminent, key factors must not be overlooked for the tourism industry to recover for good and positively impact travelers and business owners.

Steps Toward Tourism Industry Recovery

Understand Customer Preferences 

Important decisions should be based on customer interests. Those in the tourism industry should implement strategies that complement the behavior and practices of travelers. 

For instance, 70% of global travelers prefer eco-friendly accommodations. However, most of them are unaware of eco-labels that can guide them when making the choice. Aside from implementing sustainable practices, hotels must include “labels” that will help customers to quickly identify the best choices based on their preferences.

Support Hybrid Tourism

Hybrid tourism, a term that refers to longer stays that merge activities such as “Bleisure” which combines work and leisure, has grown in popularity. Work-from-home setups, online studies, and the rise of the freelancing industry are among the factors that changed traditional vacations. Long stays combine leisure and business. Hotels have an increased chance for success as long as they can provide fast and stable internet connection, in-room equipment, and a quiet place where “work” can be completed.

Offer Flexibility

A recent survey tells that free flight cancellations and flexible hotel bookings are among the things that will encourage more travelers to book their next trip. While this will guide businesses in the tourism industry, it may be challenging to be sustained in the long term. Alternative solutions should be in place to also protect businesses.

Incorporate Wellness

More travelers now value the importance of wellness and would be willing to spend on activities that promote self-care, relaxation, and stress relief. Amenities such as gyms, spas, and spaces for art and cooking classes are just some of the options that may be incorporated into accommodations.

Promote Health and Hygiene

A study on the reopening of our industry reveals that 47% of travelers worldwide cite a COVID-19-related factor as the most influential criterion when choosing a destination. It also shows that two-thirds of the respondents expect to know about COVID-19 prevention measures before booking.

Health and safety remain a top concern among travelers. Hotels can contribute to increased confidence in traveling by implementing practices that promote health and safety. Sanitation kits must still be provided to all guests and new normal essentials should be available within the property. Seeing that an accommodation is compliant with health and safety practices can boost customer confidence and increase bookings. 

Rediscover Domestic Travel

Domestic tourism gained huge support when restrictions for international travel were still in place. It was one of the reasons why travel companies were sustained during the pandemic. As international travel resumes, domestic travel may not be as appealing to travelers as it was before. 

Ample support and promotion to rediscover domestic travel can help create a balance between international and local tourism. New and old tourism hotspots should be supported. Local businesses should also benefit from the influx of tourists. Doing so will promote tourism industry recovery while allowing local companies to thrive along with international companies.

ALSO READ: Different Types of Beddings You Need for Your Hotel

Many companies in the travel sector keep their hopes up as there are already positive signs that pre-pandemic times are back. In order to boost tourism industry recovery,  important steps must be taken to address the changing needs of travelers and improve the industry as a whole. Furthermore, as businesses resume, it’s essential to keep sustainability in mind. The industry and the environment can both thrive especially with the increasing preference of guests for sustainability, the availability of eco-friendly amenities, and industry regulations that promote environmental protection.

Have you already replenished your hotel supplies now that the tourism industry is already recovering? From sanitation kits to luxurious and eco-friendly hotel amenities, Hotel and Spa Essentials can support your needs. Send us a message today so we can help you.

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Different Types of Beddings You Need for Your Hotel

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Hotels are often associated with luxury and comfort. Guests look forward to the time they spend in it whether the purpose of staying is for business or leisure. Although there are many hotel amenities that contribute to this, you should not overlook the role of beddings in the overall quality experience of guests. 

Good quality beddings with a luxurious feel impact the time spent by guests in their rooms. There are different types of beddings you need for your hotel. If you’re not yet familiar with each, here’s a list that you can use as a reference.

Types of Beddings for Hotel Beds

Top Sheet 

Also called a flat sheet, this refers to the sheet which occupants lie and come into contact with. It serves as a protective barrier between the skin and the upper bedding to keep it cleaner for longer.

Bottom Sheet 

This type of bedding is also called a fitted sheet. It comes with an elastic edge that makes it fit over the mattress.

IMPORTANT: When choosing bottom sheets, take note of the thickness of the mattress. Measurements are important to ensure that it will stretch all the way and allow full coverage.

Bedspread

This is the thin covering that covers the entire bed including the pillows. It is big enough to reach the floor and be draped over the edges.

Coverlet

A coverlet works similarly with a bedspread but it is smaller. It is designed to cover the top of the bed but not the pillows. It is lightweight and does not touch the floor but hangs just past the boxsprings.

Blanket

Intended to add warmth during sleep. It is large enough to cover the whole body and it is usually thick to trap body heat.

Comforter

This type of bedding works as a bed cover but it is filled with fibers or fillers and sewn on all four sides. It is designed to keep the user warm and comfortable.

Duvet

Basically, a duvet serves similar purposes as a comforter. However, unlike a comforter that can be used on its own, a duvet should be used with a duvet cover.

Duvet Cover

As mentioned, this is used with a duvet and serves as its encasing and protective outer layer. It has an opening where the duvet is inserted. Buttons or zippers are commonly used to close its opening.

Continental Pillow

Works as a decorative pillow that is placed against the headboard. It is large and square in shape and also comes with a removable casing that can be washed separately.

Sleeping Pillow

This refers to the pillows used when sleeping. It is rectangular and comes in three sizes, namely: King, Queen, and Standard. These size options are available to ensure that there’ll be pillows to fit any bed size.

Other Bed Accessories

Bed Skirt

Also called valence or dust ruffle. A bed skirt is a decorative piece of fabric that is placed between the box springs and the mattress. It extends to the floor and functions mainly to keep the box spring hidden. A bed skirt can also add a touch of color to match the bed to the room’s overall theme.

Featherbed

A type of bedding accessory that is made of feathers and contained within a fabric shell. It works as a mattress topper and may come with elastic straps or a fitted sheet to keep it in place.

Throw Blanket

Also known as a toss blanket, it is smaller in size as compared to a regular blanket. It is intended to add warmth and may be placed at the foot of the bed or around the shoulders. Aside from that, a throw blanket also serves a decorative purpose by adding a touch of color to the bed.

Mattress Pad

Also called an underpad, a mattress pad is designed to bring added comfort. This type of bedding provides a padded layer that is used above the mattress and beneath the bottom sheet.

5 Factors to Consider when Buying Hotel Bedding

Aside from the thread count that is commonly used to evaluate the quality of the bedding, there are 5 important things that must be taken into consideration when buying hotel beddings.

Quality Feel

Choose cotton or polycotton beddings as they are breathable and soft to the touch. Aside from its quality feel, these materials won’t leave the user sweating throughout the night.

Durability

Keep in mind that the hotel beddings you’ll buy today will be used by hundreds of guests. They need to remain in good condition over the course of their life. Reusing and rewashing of bedding could lead to wear and tear. Be particular about durability so you won’t have to spend on bedding replacements in just a short time.

Easy Care

Care and maintenance of beddings should be a straightforward process. It should be easy enough to ensure that it won’t take too much time and effort to wash and dry them to keep operational costs at a minimum.

Low Operational Costs

Find cost-efficient hotel linens. Look for beddings that deliver the lowest cost-per-use. These products are durable, easy to maintain, and allow maximum operational efficiency.

Dependable Supplier

Look for trusted bed sheets suppliers in the Philippines. Work with a reputable hotel amenities supplier that is trusted by well-known brands. This is one way to have peace of mind when it comes to quality and performance.

ALSO READ: Ways to Promote Ecotourism in Your Hotel this 2023

There are different types of beddings that should be available in hotels. Aside from completing the bed set up, they offer greater benefits by contributing to guest satisfaction and impacting the overall look and feel of the room. The next time you’ll stock up on hotel supplies, check if the set of beddings you have are complete and if they have the qualities to satisfy guests and improve your overall operations.

Want to save your time and effort in finding high-quality hotel beddings? Hotel and Spa Essentials is trusted by world-class hotels when it comes to beddings and other hotel amenities. Reach out to us so we can help you with your requirements.

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Your Essential Guide to Hotel Towels Procurement

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Hotel towels are among the most indispensable hotel amenities. Whether guests will stay overnight or spend a week in your accommodation, you need to provide good-quality towels for them. As hotel towels are used in rooms and even in outdoor areas like pools, these hotel supplies may contribute to overall guest satisfaction. 

If you are in the stage of hotel towel procurement, there are important details that you should not overlook. Here’s a buying guide that breaks down the factors that you need to consider when restocking hotel towels.

Hotel Towels Buying Guide for Hoteliers

Keep Stock of Different Towel Sizes

There are different towel sizes and each one serves a specific purpose. Make sure that your accommodation has a supply of hotel towels in various sizes to be able to cater to the needs of your guests. 

Here’s a summary of the different hotel towel sizes that you must keep in your inventory.

Bath towels – used for drying the body and hair

Size: 20″ to 30″ x 40″ to 60″

Hand towels – used for drying the hands or face

Size: 15″ to 18″ x 27″ to 32″

Washcloths – used for washing the face and body

Size: 12″ x 12″ or 13″ x 13″

Bath mat – used to keep the floor dry

Size: 20″ x 22″ or 30″ to 36″

Know the Different Towel Weights

Another important factor to consider when buying hotel towels is the towel weight. Measure towels by the dozen. Towels that weigh between 15 to 20 lbs. per dozen are preferred. They are plusher and heavier compared to thinner counterparts that weigh between 5 to 10 lbs. per dozen. As a general rule of thumb, the heavier the weight of the towel, the more absorbent and the more luxurious it feels.

Be Familiar with Different Towel Materials

As with buying other hotel supplies, there is also a wide variety of materials used in hotel towels. 

You should know the different materials and their ideal uses.

  • Cotton and polyester blend (86% cotton and 14% polyester ringspun yarns) – these materials make for soft and durable towels and are great for frequent use. Recommended for businesses on a budget.
  • Open-end cotton (100% cotton) – affordably priced materials. Recommended for areas of high use.
  • 100% cotton – this material creates luxury hotel towels that are super absorbent, lush, and soft as compared to other cotton blended fabrics. Recommended for any setting.
  • Ringspun cotton (100% cotton) – This creates an extra silky feel in towels. Recommended for casual to high-end properties.
  • Zero-twist cotton (30% lighter in total weight than a regular twisted cotton) – This material creates a soft feel. It is environment-friendly, energy-saving, and allows faster drying of the fabric.

Use Different Towel Types

Hotel towels come in different types based on the purposes they serve. Different towel types are essential especially if your hotel has different amenities. 

  • Pool Towels – used in indoor and outdoor pools. They are longer than regular bath towels to allow coverage. Pool towels have a soft and light feel. They are also designed to be absorbent and quick-drying.
  • Spa Towels – used in spas and massages. Aside from superior whiteness, spa towels are designed to help provide optimum comfort and relaxation for guests availing of certain treatments.
  • Regular Bath Towels – usually used in fitness amenities and may be provided in hotel rooms for guest hygiene. These hotel towels are thinner than spa towels. 

Premium Hotel Towels that Care for the Environment

As a reputable supplier of world-class and eco-friendly hotel amenities, Hotel and Spa Essentials offers hotel towels from world-class brands. We provide premium-quality towels that help reduce operational costs and use cutting-edge technology that uplift the hotel guest experience. Check out our hotel towels and linens that are eco-friendly and last longer without losing their quality and feel.                       

ALSO READ: Ways to Promote Ecotourism in Your Hotel this 2023

Hotel towels are indispensable. These hotel supplies are essential to your operations. Aside from the convenience that they provide to hotel guests, they also help build a good reputation for the hotel.

Pay attention to the procurement of hotel towels. Your choices can warrant guest approval but wrong choices could also mean dealing with complaints. Contact us today so we can assist you in hotel towel procurement.

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Ways to Promote Ecotourism in Your Hotel this 2023

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Sustainability is a very relevant topic today. Many businesses are coming up with measures to incorporate this into their practices and operations. For hoteliers, this initiative must be taken seriously. With the usually large number of people that hotels accommodate, sustainability measures can make a huge impact in protecting the ecosystem and natural resources. This is where ecotourism comes in.

While sustainability and ecotourism are two different things, both aim to conserve the environment. As a hotelier who caters to the accommodation needs of tourists, you can be an advocate of ecotourism too.

What is Ecotourism?

Ecotourism refers to responsible travel. It does its part in environmental conservation, as well as in the improvement of the well-being of locals through economic support.

As a part of the tourism and hospitality industry, hotel owners and managers can also do their part to promote ecotourism in their properties.

How to Promote Ecotourism in Your Hotel

Reduce Energy Use

Lower energy use to reduce the environmental impact of your hotel. Reduced use of energy equals lower greenhouse gas emissions and other pollutants. Aside from its environmental benefits, reducing energy use can lower your utility bills.

What you can do:

  • Switch to LED lights
  • Invest in smart technology such as climate control and automated lighting
  • Regularly maintain electrical equipment to ensure that they are efficiently working
  • Use renewable energy such as solar power

Reduce Water Consumption

Water also needs to be preserved. Conscious use of water lowers the energy required to deliver it to your property. It also helps ensure that less water will be diverted from natural water sources such as rivers and bays. When promoting ecotourism in your hotel, you can apply water-saving techniques that can save you money and help preserve the environment.

What you can do:

  • Use low-power systems including low-flow taps and low-capacity toilet tanks that can significantly reduce water consumption in your hotel.
  • Use a pool cover that can prevent pool water from evaporating.
  • Add a linen storage in guest rooms to keep them clean. 
  • Implement change of linen by request to avoid unnecessary changes.
  • Invest in eco-friendly towels and linen particularly those that can be washed using less detergent and water 

Reduce Waste

You can also control the amount of waste that your hotel creates. By doing so, you can reduce pollution and reduce waste that goes to landfills. Simple efforts will allow you to do your part in taking care of the environment, preserving natural resources, and saving more money.

What you can do:

  • Refill. Use eco-friendly dispensers for liquid soaps and other consumables.
  • Reduce the use of one-time use plastics such as plastic packagings, plastic glasses, and plastic utensils.
  • Serve food in stoneware instead of disposable supplies.
  • Segregate waste. Provide separate trash bins for biodegradable, non-biodegradable, and recyclable.
  • Choose high-quality and durable hotel linens and towels. Even when their upfront costs may be higher, you’ll appreciate their value for a longer time.

ALSO READ: How Your Hotel Can Benefit from Promotional Branding through Product Customization

Corporate Social Responsibility builds a positive image for your hotel. More than that, it is a genuine act to create an impact in the society. Ecotourism benefits everyone. No step is too small to do your part in protecting the environment especially in an industry that caters to a huge number of people.

Are you looking for a hotel amenities supplier that can provide you with high-quality and eco-friendly hotel supplies? Send us a message today to know why we are the preferred brand by top hotels.

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Hotel Management Tips to Improve Your Competitive Advantage

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The new year signals new opportunities for improvement. If you are in the hotel industry, it’s time to kickstart the year to establish your competitive advantage. The industry poses more significant challenges than ever. There are new brands, concepts, and other emerging properties that compete for the attention of your target audiences. It takes more than creativity to beat the competition.

Making your hotel stand out amidst the crowded environment isn’t an overnight feat. Start now with these hotel management tips that will take you ahead of your competitors.

5 Hotel Management Tips to Standout in the Industry

1. Streamline Your Hotel’s Booking Process

Websites and online booking platforms have made the process of finding and booking a hotel simpler. People who plan to travel find great value in an easy booking experience. In this age of instant connectivity, your hotel should keep up and take advantage of guests who value convenient and fast transactions.

An industry report shows that hotels gain 12.5 percent more profit from guests who book directly. Leverage direct booking for your hotel by offering discounts, upgrades, and added perks for hotel guests. Aside from encouraging them to book directly, you also have to streamline your booking process. Optimize your website so it can be accessed through desktop or mobile. Ask for basic guest details so that it won’t take too much time and effort for them to complete the hotel booking.

2. Personalize Guest Perks

Guests naturally love the offers that they can avail of for free. It’s one way to convince them that they are getting their money’s worth. Added value offers can create your competitive advantage. However, you can make the most of this further by personalizing the perks and extras that your hotel is giving away.

  • Personalize your freebies and make them a stronger selling point. 
  • Align the rewards with the customer’s values. A complimentary champagne bottle would be ideal for couples on vacation but may not be the best choice for traveling athletes.
  • Choose between value and luxury. Some guests may appreciate discounts while others prefer the experience. This will allow you to build a connection with guests and create a good impression at the same time.

3. Bank on Guest Feedback

You can cultivate authentic relationships with guests who leave feedback. Both positive and negative responses can benefit your hotel and contribute to building your competitive advantage.

Feedback allows you to know what you’re doing right and what to improve. Respond to reviews–all of them. This is one way to add authenticity to your business. It will also create an impression that you value what your clients say. You can use these connections to build trust, attract new guests, and forge long-term relationships which lead to repeat bookings.

4. Beat Your Competitor’s Offers

You have to know what your competitors are doing to win more clients. Hotel guests value experience. No matter what type of traveler they are, they’d appreciate a quality and luxurious experience in your hotel.

What do other hotels have that you may be lacking? This is an opportunity to improve. If guests are attracted to booking your competitor, you should look into their competitive edge. Mimic their strategies, or better yet, beat what they do. 

One way to do this is by providing world-class hotel amenities on your property. A luxury hotel amenities supplier is the key to uplifting your hotel guest experience. From state-of-the-art hotel room equipment to the consumable toiletries you provide, you can offer hotel supplies that are the same as the ones provided by world-class hotels.

5. Stay Ahead!

Stay up-to-date about the latest in the hotel industry. You should also be keen on the current trends that may affect hotel guest preferences. Be open to innovation and be ready to invest. Just make sure that your upfront costs will be complemented by huge returns in the long run. 

ALSO READ: How to Handle Large Group Hotel Bookings

You can build your competitive advantage by knowing your strengths and weaknesses, as well as learning from your competitors. It will require some effort, time, and investment to build your brand and stand out in the hotel industry but this will pay off in the long run. After all, the improvements that your hotel will undergo will benefit both your hotel and your precious guests.

The above-mentioned hotel management tips are just some of the points that can kickstart your strategies this year. One of the initial steps that you should take is to connect with a reputable hotel amenities supplier that can provide you with the essentials that can contribute to building your competitive advantage. Send Hotel and Spa Essentials a message today so we can help you.

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How Your Hotel Can Benefit from Promotional Branding through Product Customization

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Have you ever thought of the effort and time you spent building your hotel’s brand? It has gone through a scrutinous process for a reason. Your brand is an important factor that can impact your hotel more than you think. The elements that it features help create your identity and give your property a personality. It is a vital part of your business and you should use it as much as possible to build connections with potential clients.

People in search of accommodations are exposed to various brands, especially with various platforms where anyone can promote their business. This is a positive development for consumers but it challenges hotels and accommodations to make their brand stand out and remarkable amidst the heightened competition. Fortunately, promotional branding can be a powerful tool for hoteliers especially by incorporating product customization into their strategies.

What is Promotional Branding?

It is a process that involves sending information, reminding consumers, and influencing them in their purchase decisions. One of its main goals is to build a loyal client base for the long term. A common method for promotional branding is product customization.

How Product Customization Can Give Your Hotel the Edge

1. Establish a good impression.

Through product customization, you can create a good brand image. You’ll appear as a company that takes extra steps to stand out. It also creates an impression of your willingness to establish a remarkable, trusted, and reputable brand that can compete with others.

2. Build customer loyalty.

Your brand connects you with your customers. It serves as the identification that consumers can recognize even when a range of options is presented to them. It contributes to client retention through brand familiarity. Coupled with a satisfactory customer experience from your hotel, your brand will be on the list of past clients who will book or search for the best hotels or accommodations and contribute to quicker decision-making.

3. Bring peace of mind.

Adding brands to your hotel supplies can bring peace of mind. In essence, no business would put its name on items that do not pass their qualifications. This goes true in branding your hotel essentials. The logo that comes with the product is a symbol of quality for some. The mere recognition of the brand could be enough for them to know that the product complies with industry standards.

4. Benefit from word-of-mouth marketing.

Customers with great experience in certain products could be the best endorsers and you can leverage that through product customization. Add your brand to hotel supplies. Let promotional branding work so that it will be easier for them to promote your hotel to others.

5. Add value to hotel supplies.

Generic items are offered at a lower price. Consumers also tend to pay higher for branded items as compared to non-branded products. The addition of your company logo is an upgrade that will allow you to charge higher for products that are preferred by hotel guests.

DID YOU KNOW? According to the Deloitte review, 1 in 5 consumers are interested in personalized products or services and are willing to pay 20% more for them.

ALSO READ: How to Meet Guest Expectations in the Hospitality Industry

For some promotional branding may appear as nothing more than the usual marketing strategies. But, it offers more important benefits than what’s obvious. Product customization using your brand’s logos and colors create your business identity. Along with that are the benefits that emphasize why you should go for customized hotel supplies.

If you haven’t found a hotel supplier that offers customization of hotel toiletries, supplies, and other guest amenities, Hotel and Spa Essentials can help you. We can help you with promotional branding through sustainable and world-class hotel supplies. 

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Essential Guest Room Supplies that Must be Present in Every Hotel

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The new year is about to unfold. If you are a hotelier or someone who manages resorts and accommodations, it’s time to ensure that your property will be equipped with the essential hotel supplies that can provide comfort and relaxation for guests. There is a long list of hotel supplies that may confuse you. But what’s really important is to ensure that your accommodation will be ready with the essential hotel guest room supplies.

Why hotel guest room supplies are important…

If hotels won’t provide guest room essentials, guests would need to pack a lot of things in their luggage. Staycations, vacations, and travel would be more expensive because of the supplies that they need to bring. Vacations may come with inconveniences especially if travelers will fail to pack their essentials.

Fortunately, hotels and other types of accommodations have already addressed guest needs through the hotel guest room supplies that can provide comfort and convenience during their stay. These essentials add value to the cost of hotels. If you’re a hotelier or planning to venture as one, what you need to do is to ensure that you’ve already ticked off the list of the basic hotel guest room supplies that you should not miss.

6 Essential Guest Room Supplies in Hotel

1. Blankets and Pillows

First things first: ensure that your guests will have a comfortable and relaxing sleep. Provide extra linens in the hotel guest room and store them in the cabinets so that supplies are sufficient without having to call housekeeping. Choose pillows with just the right firmness as these also contribute to quality sleep.

2. Towels

These guest room supplies will allow your guests to freshen up and enjoy a warm shower. As with blankets and pillows, you can provide extra towels in guest rooms. You may also ask them if they want hotel towels to be replaced every day or every other day.

3. Basic Toiletries

Another way to keep guests comfortable during their stay is to include basic toiletries in your hotel amenities. Getting them to pack and bring their own shampoos, conditioners, lotions, and body wash takes away convenience so it would be better to provide the toiletries they need for them. 

TIP: Aside from convenience, you can be sustainable when providing hotel toiletries by using eco-friendly dispensers. You can find eco-designed and large-capacity dispensers that can positively impact your bottom line and the environment.

4. Clothes Cabinet

It is a must to make hotel guest rooms comfortable and convenient. One basic guest room supply is the clothes cabinet. Whether guests will be staying overnight or for a few days, they will need storage for their clothes and other belongings. Make sure that they will get the space they need where they can arrange their things and make it easier for them to sort through their belongings.

5. Iron

Guests who’ll check in at your hotel usually have their clothes stuffed in luggage which causes them to wrinkle. Whether they are on a leisure trip or business travel, it is always good to make good ironing equipment available in the hotel guest room for them to use. It is a thoughtful gesture that can help ensure that guests will appear nice and presentable.

6. Safety Deposit Box

There are instances when guests cannot bring all their important belongings when they leave the hotel room. Leaving their belongings in their bags or drawers isn’t the best option for them. By providing a hotel safety deposit box, you’re offering not just a hotel guest room essential but an added layer of security protection for your guests. It gives a good reputation for your hotel and can earn you positive client feedback and referrals.

ALSO READ: How to Handle Large Group Hotel Bookings

Hoteliers should aim to keep their guests comfortable and well-provided with everything that they may need during their stay. While there are lots of hotel amenities that you can provide, you may start by focusing on the hotel supplies that can contribute to their comfort, convenience, and satisfaction.

Check your inventory if you have all the essential guest room supplies or if you need to make some purchases. Connect with Hotel and Spa Essentials, a trusted hotel amenities supplier in the Philippines that can help level up the guest experience in your hotel.

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How to Handle Large Group Hotel Bookings

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Most hotel owners and managers aspire to increase their revenue and one way to do that is to know the best hotel market segments to focus on. In the hospitality industry, there are broad segments and several sub-segments that can be taken advantage of. These include transient or individual travelers, corporate or business travelers, and group travelers–market segments that present the opportunity to get large group hotel bookings and impact your revenue. The question is, are you prepared to handle them?

Running a hotel and ensuring its operations are optimal require a lot of effort. The challenge goes a notch higher when the number of guests increases. To ensure that you and your hotel staff are ready for it, here are some tips to handle large group hotel bookings.

5 Tips to Handle Large Group Hotel Bookings

1. Be clear about policies.

One of the most important considerations to look into is your hotel policies. Remember that you will be handling large groups. Review your terms and conditions, cancellation, deposit, and refund policies. You wouldn’t want to deal with problems regarding cancellations or refunds as these may have a huge impact on your bottom line.

2. Customize for large group bookings.

You cannot aim for large group hotel bookings if you’re not ready for it. Customize your property so you can get large groups coming to your door. Those who book for large groups research hotels with facilities that are suited for them. Make sure that you’ll stand out as their top choice. Here are some tips for you to consider:

  • Offer discounts for group bookings;
  • Make amenities and special treats available for group events;
  • Create packages that will include food, lodging, and transfers to make organizing large groups easier for them;
  • Offer activities within your hotel that can keep them busy while having fun.

3. Collect information in advance.

Make check-ins less chaotic when handling large group hotel bookings. Consider the number of guests that will arrive, the amount of time it will require to complete their information, and the buildup they may create in the lobby. 

Make everything more convenient for them. Collect information in advance through your contact person. Send them a form that they will need to submit online ahead of their booking.

4. Prepare your hotel amenities.

If you will focus on large group hotel bookings, it is important to ensure that there will be a sufficient supply of hotel toiletries, quality linens, in-room equipment, and other essentials that you usually provide hotel guests. 

  • Check in-room equipment and make sure that they are functional.
  • Check the liquid soap and shampoo dispensers and refill them as needed.
  • Provide the right number of hotel toiletries per room.
  • Replenish the hotel minibar.
  • Prepare extra mattresses or linens in case there are add-ons to the usual occupants of a room.
  • Set up Senior and PWD-friendly access and amenities.

5. Help them achieve a memorable experience.

Guest satisfaction is key to getting more bookings–including repeat and new ones. The quality of services you’ll provide can add up to a luxurious hotel experience. 

  • Train hotel staff in assisting large groups.
  • Be attentive to their requests or concerns.
  • Try to be of help as much as you can, especially if there are difficulties encountered.
  • Inquire about the purpose of their stay and customize a treat for them.

ALSO READ: Key Steps to Make Hotel Rooms More Competitive

Accommodating large groups for your hotel will impact your revenue. As it isn’t a simple task, you have to prepare your hotel or resort before accepting guests. Keep in mind that while modifications are necessary to engage the ones who are tasked to book a hotel, everything will be worth it especially if you can offer them a personalized and luxurious experience–two reasons that will make them come back and promote your hotel to other potential guests.

Make your hotel and its amenities worthy of your guests’ money. Check out hotel guest amenities and brands that other world-renowned hotels use. Send us a message today so we can help you.

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Dos and Don’ts of Attracting Guests to Your Hotel this Holiday Season

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The peak season is here. While retailers and manufacturers are busy preparing their products, hoteliers need to ensure that they will get more bookings during this time of year.

Are your efforts enough or are you doing it wrong? To guide you, here are the dos and don’ts on how to attract guests to your hotel during the holiday season–and even beyond!

Dos and Don’ts of How to Attract Guests to Your Hotel

DO create a festive atmosphere.

Decorate your hotel for the holiday season. It is a happy season and guests would appreciate the efforts you’ll take to deck the halls to get the spirit of the season felt in your hotel.

DON’T forget your website.

Treat your website as an extension of your hotel. It serves as your front desk online. As you decorate your hotel, make sure that your website will also have touches of Christmas. You may develop season-appropriate blog posts, add holiday promos, add holiday pop-ups, and more to create the mood.

DO take advantage of social media.

Aside from your website, your social media presence counts as an effective way to connect with potential guests. Create a social media content plan to attract guests to your hotel and to be visible among audiences in spite of the tough competition this season.

DON’T disregard customer support.

Be active in responding to queries. Remember that it took you time and effort to gain the audience’s attention. Good customer support is one way to attract guests to your hotel and earn loyal clients. Disregarding them would be similar to giving your customers away to your competitors.

DO offer special freebies.

Aside from the usual complimentary hotel supplies, you may offer special freebies during this time of year. Holiday-themed chocolates or snacks such as fruitcakes and gingerbread cookies would be very well appreciated when served as a welcome treat. You may also add Christmas-themed items in the minibar for that added festive spirit.

DON’T overdo it.

Everything that’s done in excess may lead to undesirable results. Consider the hotel’s design. Modern and minimalist interiors would go well with simple and classy updates. Create balance in everything and stick with the image that made your hotel popular among guests. 

DO holiday specials.

Christmas is a special occasion and hotel guests are looking for something more than the usual hotel stay they experience. ‘Tis the season to bring out your holiday menu. Offer dishes and drinks that are only available during the holidays. You can also do Christmas parties, host shows for the kids, or organize live events.

DON’T hesitate to ask for guest recommendations.

When dealing with inquiries, take the opportunity to get the insights of guests. After all, you’d want to please them. Know their expectations. You can gain great insights from those who look forward to a unique holiday experience. Evaluate their suggestions if they are doable or if they can positively impact your hotel. Guests’ recommendations can also help improve your services even when the holiday season is over.

ALSO READ: How to Meet Guest Expectations in the Hospitality Industry

As much as you want to exhaust all efforts to attract more guests to your hotel this holiday season, you should also be smart in choosing the steps to take. Some may help bring in more bookings, but the wrong ones can also drive holiday guests away. Take note of the above-mentioned tips and put them into practice to make the most of this special time of the year.

Do you need to update your hotel supplies and amenities for the holiday season? Hotel and Spa Essentials can help you. Send us a message so we can discuss your requirements.

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How to Meet Guest Expectations in the Hospitality Industry

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The hotel industry continues to evolve. Current and emerging technologies paved the way for hoteliers to meet guest expectations and create a thrilling experience for their guests.

Travelers tend to expect that hotels will provide them with an experience that is more luxurious than what they usually have at home. To ensure guest satisfaction, it is important to know what they look forward to. Here are some of the points that you need to know to meet guest expectations in the hotel industry.

Tips to Meet Guest Expectations in Your Hotel

1. Provide greater value.

There is already an influx of new options in the hospitality industry. Aside from hotels, hostels, boutique hotels, and Airbnb now give travelers more options. The competitive landscape has changed and to attract more guests, you should be able to show them that they will get more value for their money from your accommodation.

Make them feel that by choosing your hotel, they will get more than their money’s worth. Go the extra mile by providing in-room amenities and complimentary supplies from sanitation kits to luxury hotel toiletries.

2. Invest in connectivity.

Almost everyone needs a WiFi connection, especially when traveling. Digital nomads are everywhere and they’d want to stay connected wherever they go. In addition to that are students, employees, and even businessmen who can’t last a day without WiFi to ensure that they’ll stay in the loop even while on vacation.

A survey revealed that free WiFi is among the top amenities that travelers consider essential along with breakfast and parking. 

3. Allow convenient check-in and check-out.

Guests should experience convenience from the time of their first transaction up to the time when it’s time to leave your hotel. Allow mobile check-in and check-out to eliminate the need for guests to stand in line after hours of travel to check in. Mobile check-out also allows guests to feel that they are well taken care of even when already leaving the hotel.

4. Preserve personalized services.

Although it may seem like technology has already taken over the hospitality industry, it is still essential to offer more personalized customer service. Your hotel staff can add a human side to your hotel by providing impeccable services that advanced technology cannot offer.  They can provide an enhanced guest experience that can encourage repeat bookings.

5. Support sustainability.

There are now more people who are aware of the importance of environmental protection. These are the guests who have undergone lifestyle changes in support of the environment and to counter the effects of the worsening climate change. 

By taking action toward sustainability, you can meet guest expectations and even help protect the world. Aside from those, sustainable measures can actually impact your bottom line. Installing eco-friendly fixtures such as smart lights and using alternative hotel supplies like reusable liquid soap dispensers can help you save on operational costs.

DID YOU KNOW?

62% of travelers consider environmental impact when booking hotels while 17% expressed willingness to pay more for eco-features. 

ALSO READ: 6 Important Hotel Amenities that Would Impress Your Guests

Some practices can help hoteliers gain more clients and their loyalty as well. It is important to know what guests want and the factors that they consider when making decisions. No matter how stiff the competition seems to be, there are ways to meet guest expectations in the hospitality industry. Engage your target market. With the right strategies, they could be your loyal clients too.

Hotel and Spa Essentials has been serving the needs of hotels, spas, and resorts since 2022. Send us a message so we can help you source luxury hotel amenities that are used in top-notch hotels worldwide.

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