How to Meet Guest Expectations in the Hospitality Industry

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The hotel industry continues to evolve. Current and emerging technologies paved the way for hoteliers to meet guest expectations and create a thrilling experience for their guests.

Travelers tend to expect that hotels will provide them with an experience that is more luxurious than what they usually have at home. To ensure guest satisfaction, it is important to know what they look forward to. Here are some of the points that you need to know to meet guest expectations in the hotel industry.

Tips to Meet Guest Expectations in Your Hotel

1. Provide greater value.

There is already an influx of new options in the hospitality industry. Aside from hotels, hostels, boutique hotels, and Airbnb now give travelers more options. The competitive landscape has changed and to attract more guests, you should be able to show them that they will get more value for their money from your accommodation.

Make them feel that by choosing your hotel, they will get more than their money’s worth. Go the extra mile by providing in-room amenities and complimentary supplies from sanitation kits to luxury hotel toiletries.

2. Invest in connectivity.

Almost everyone needs a WiFi connection, especially when traveling. Digital nomads are everywhere and they’d want to stay connected wherever they go. In addition to that are students, employees, and even businessmen who can’t last a day without WiFi to ensure that they’ll stay in the loop even while on vacation.

A survey revealed that free WiFi is among the top amenities that travelers consider essential along with breakfast and parking. 

3. Allow convenient check-in and check-out.

Guests should experience convenience from the time of their first transaction up to the time when it’s time to leave your hotel. Allow mobile check-in and check-out to eliminate the need for guests to stand in line after hours of travel to check in. Mobile check-out also allows guests to feel that they are well taken care of even when already leaving the hotel.

4. Preserve personalized services.

Although it may seem like technology has already taken over the hospitality industry, it is still essential to offer more personalized customer service. Your hotel staff can add a human side to your hotel by providing impeccable services that advanced technology cannot offer.  They can provide an enhanced guest experience that can encourage repeat bookings.

5. Support sustainability.

There are now more people who are aware of the importance of environmental protection. These are the guests who have undergone lifestyle changes in support of the environment and to counter the effects of the worsening climate change. 

By taking action toward sustainability, you can meet guest expectations and even help protect the world. Aside from those, sustainable measures can actually impact your bottom line. Installing eco-friendly fixtures such as smart lights and using alternative hotel supplies like reusable liquid soap dispensers can help you save on operational costs.

DID YOU KNOW?

62% of travelers consider environmental impact when booking hotels while 17% expressed willingness to pay more for eco-features. 

ALSO READ: 6 Important Hotel Amenities that Would Impress Your Guests

Some practices can help hoteliers gain more clients and their loyalty as well. It is important to know what guests want and the factors that they consider when making decisions. No matter how stiff the competition seems to be, there are ways to meet guest expectations in the hospitality industry. Engage your target market. With the right strategies, they could be your loyal clients too.

Hotel and Spa Essentials has been serving the needs of hotels, spas, and resorts since 2022. Send us a message so we can help you source luxury hotel amenities that are used in top-notch hotels worldwide.

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Key Steps to Make Hotel Rooms More Competitive

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A recent survey tells that a majority of tourism professionals (83%) see gains in momentum in the travel industry for 2022. The popularization of global travel will continue along with the growth in the hospitality industry

Along with the resumption of travel around the world, the competition in the hospitality industry also rises. Now, more efforts are being taken to uplift the guest experience. For hoteliers, it also means that they need to be more innovative and must know how to make hotel rooms more competitive. If you’re a hotelier and want to ensure that your hotel will get a fair share of attention from travelers, here are some of the steps that can help you.

How to Make Hotel Rooms More Competitive

Improve room layout.

The layout of rooms should be optimized to ensure that they will appeal to the target customers. Basically, a hotel room should be functional, practical, and spacious. 

  • There should be enough space to allow freedom to move while adding aesthetics to complete its look.
  • Design schemes should suit different types of hotel guests such as newlyweds, business travelers, and families.

Create a luxurious bathroom.

Bathroom design is one of the deciding factors that can make a guest book a hotel room. As much as possible, offer a bathroom that can create a luxury experience for your guests. Give them something that they usually can’t do in their own home through a well-designed contemporary bathroom.

  • Establish continuity by making sure that its design follows the room’s theme. 
  • Use chandeliers, oversized mirrors, and wooded cabinets.
  • Add elegant details such as good lighting, vase, plants or flowers, and scented candles.
  • Make luxurious hotel toiletries available. Choose those with nice scents and from trusted brands used in world-class hotels.
  • Invest in high-quality and sustainable pieces such as liquid soap dispensers.

Provide cozy rooms.

Of course, the improvements should not end in the bathroom. You also have to ensure that rooms are cozy enough to attract the attention of guests. The design and appeal of hotel rooms are key considerations that can attract more bookings.

  • Use decors that create a homey vibe.
  • Choose high-quality linens that can add warmth and appeal to the space.
  • Ensure cleanliness. White linen assures guests that what they’ll use is clean and fresh.

Go the extra mile.

Make hotel rooms more competitive by providing hotel amenities that exceed their expectations. Guests are aware that they will be provided some of the supplies they need while they’re away from home. 

  • Add an extra pair of comfortable hotel slippers or robes.
  • Offer in-room equipment according to their demographics. Provide a good and sturdy work table for business travelers, a complimentary crib for guests with babies, or a hotel minibar with essentials for those with kids.

ALSO READ: Reasons to Invest in Minibars for Your Hotel Rooms

Your hotel can be the favorite choice of guests if you can thrill them with offerings that other hotels don’t usually provide. You can make hotel rooms more competitive by being attentive to individual needs and providing the kind of luxury that can give greater value to their money.

If you’re in search of hotel amenities that can help make hotel rooms more competitive, check out Hotel and Spa Essentials. We offer hotel supplies that can take you a step ahead of your competitors.

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6 Important Hotel Amenities that Would Impress Your Guests

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There are already different types of accommodations in almost every destination. While this means that travelers are presented with several options when in search of a place to stay, this also poses a challenge for hotels to take the necessary efforts to be the standout choice for guests.

If you are a hotelier or a manager, you need to know what guests look for in an accommodation. This points to some of the hotel guest amenities that contribute to making each stay more comfortable, enjoyable, and memorable. With the competition among accommodations in the hospitality industry, it would not be enough to give guests a place to sleep and stay. Here are some of the hotel amenities that can win your hotel more bookings!

Important Hotel Amenities that Your Guests Will Love

Hassle-Free Parking

Guests who travel by land and bring their own cars for a staycation would definitely prefer a hotel that offers hassle-free parking. It would not be enough to offer great rooms especially if that would leave guests with worries regarding their vehicles. Offer a parking slot for every room booked. Allow guests access to their vehicles any time of the day. Consider offering free parking, too. Giving guests simple perks could make your hotel a favorite and might even leave you with good reviews.

Flexible Check-in and Check-Out Times

While most hotels have strict rules in check-in and check-out times, you may want to make this your edge. Not all guests will be able to arrive at your required check-in time due to various reasons. They will surely appreciate it if there’ll be an option for them to check in a bit earlier. On the other hand, giving guests extra minutes to check out without charging them added fees will reflect how much you value them even when it’s already time to leave. You can make this an exclusive offer during off-peak seasons to ensure that it would not result in conflicts regarding the availability of rooms. 

Welcome Freebies

While a hotel minibar installed as in-room equipment would make snacks and beverages available for guests, don’t miss out on the opportunity to welcome them generously with some freebies. Complimentary water, hot drinks, cookies, or candies will help create a positive impression. It will also make the start of their stay a pleasing and memorable one as they are treated the way guests should be treated. 

Other welcome treats that you should give out to your guests are sanitation kits and luxury hotel toiletries that they can use during their stay.

Breakfast or Dining Credits

Breakfast has been regarded as the most important meal of the day so make sure that your guests won’t miss theirs while they are in your hotel. Plated or buffet breakfast may come as a part of the room package that they will avail. If you have specialties, this is an opportunity to offer them to guests so you can give them another reason to book your hotel whenever they are in search of accommodation.

You may also give out dining credits. While this will allow savings for your guests, it will also encourage them to dine in your hotel instead of finding other places to eat. 

Specialized Linen or Sheets

Different guests have different preferences. As most guests look forward to having fresh and comfortable beddings prepared for them, you may want to add other options to your linen and bedding. You can be extra thoughtful to people with allergies by providing hypoallergenic pillows and sheets. You may also offer specialized bedding and pillows, such as ergonomic pillows and weighted blankets. Some may consider these as essentials for them to have a comfortable sleep. They would surely appreciate it if there will be an option to use them even while away from home.

In-Room Amenities

In-room amenities are staples. But as the hospitality industry continues to evolve, you have to make sure that your hotel rooms are properly equipped.

  • Provide in-room equipment for those who are on a business trip or working from home. Ensure that the wi-fi connection is good and a work desk and sufficient power outlets are in every room.
  • A good hair dryer is another essential to help guests prepare for a day out or to ensure that they can wash their hair and still get it dried as soon as they want to go to bed.
  • An electric kettle or a coffee machine would be handy for guests who’d love to prepare hot drinks any time they want.
  • In-room iron or presser is the equipment that should not be forgotten to prevent complaints from guests who have important errands but had to deal with wrinkled clothes.
  • A hotel minibar is another must-have. The convenience of finding drinks and snacks in your room should not be overlooked. Some guests would prefer to maximize the luxury of their room and appreciate not needing to go out for late-night snacks or cravings.

ALSO READ: Key Facts to Know About the Different Types of Coffee Machines

Hotels and resorts worldwide are competing for the attention and preference of guests and travelers. One way to stand out from the range of accommodations that are now available is to ensure that you will be able to provide hotel guest amenities that would create a great impression and give them greater value for their money.

If you are looking for ways to differentiate your hotel from other accommodations in your area, work with a reputable hotel amenities supplier. Hotel and Spa Essentials not only offers world-class hotel amenities but also eco-friendly hotel solutions to ensure quality and sustainability.

Get in touch with us today so we can discuss your requirements.

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Reasons to Invest in Minibars for Your Hotel Rooms

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Are you having second thoughts about acquiring hotel minibars for your property? While many hotels are already doing away with this in-room equipment, you should still look into the benefits of keeping it as one of your hotel amenities and making the most of it at the same time.

Want to know why a hotel minibar still deserves a place in every guest room? This article discusses some of the reasons why it remains a worthy investment.

Why Hotel Minibars are a Worthy Investment

Hotel minibars help create a luxurious stay for guests.

Most guests value a luxurious experience whenever they stay in hotels. With a minibar in hotel rooms, guests will be provided some of the basic things that they may want without going out. Minibars may be stocked with alcoholic and non-alcoholic beverages, chocolates, cookies, and other snacks.

Hotel minibars allow personalization.

One of the advantages of having minibars in guest rooms is personalization. The basic details provided by guests who booked a room will give you an idea of how to customize the hotel minibar. For families with babies, you may include organic snacks and even lactation cookies. When you’re expecting to receive a group of friends, you may want to include coffee capsules with various flavors for their espresso fix.

Hotel minibars can serve as an extension of room service.

If your hotel doesn’t have 24-hr room service, adding a mini bar in guest rooms can be used to stock up on their basic needs. It allows guests the privilege to conveniently find the things they need without calling the front desk and instantly get their stock even during the wee hours.

Hotel minibars contribute to room aesthetics.

There are already different types of hotel minibars. Aside from innovation, they also come in attractive and elegant designs that help uplift the look of rooms. As it improves room aesthetics, it also creates an impression that a room is fully furnished and could contribute to fulfilling guest expectations knowing they are given the best value for their booking costs.

Hotel minibars could be a source of extra revenue.

The availability of certain products inside the room could create excitement among guests, especially the kids who have a habit of checking out what’s in the fridge or what’s in stock. Those who plan to relax and just enjoy the stay may put greater preference on buying what’s within reach. Making sure that your hotel minibar is properly stocked could bring extra income for your property.

Hotel minibars may be requested by guests.

Imagine getting a request from a guest to make a minibar available in their room and you are not prepared for it. This could cause disappointment on the part of the guest who expects minibars to be a part of in-room amenities. You shouldn’t wait for this to happen. Be proactive by making it available, especially for guests who are accustomed to finding minibars in hotel rooms.

ALSO READ: How to Reduce Expenses on Hotel Towels

Hotel minibars offer great benefits and there are reasons why it remains a worthy investment. Minibars help create a luxurious and comfortable experience for hotel guests, there are also advantages that hoteliers and managers should take advantage of. Definitely, it is still a worthy piece of in-room equipment even in this modern age.

In search of a supplier of hotel minibar in the Philippines? We can help you. Hotel and Spa Essentials is a luxury hotel amenities supplier that can provide a high-quality minibar and other supplies. Give us a call or send us a message so we can assist you.

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Key Facts to Know About the Different Types of Coffee Machines

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Coffee has become indispensable for many. It is the typical morning fix and even the go-to drink any time of the day. In 2020 and 2021, the Philippines recorded an average consumption of 3.05 kilos per person annually. By 2025, consumption is projected to reach 3.78 kilos. This reflects how it is important to ensure that your hotel will have the type of coffee machine that can serve this popular beverage whenever your guests want it.

As coffee is now indispensable for a lot of people, coffee machines have also been a necessity for many establishments–most especially for restaurants and hotels. If you’re still researching on what’s the best type of coffee machine to invest in, we’ve summed up the most popular types of coffee machines to help you come up with the best decision.

5 Most Popular Types of Coffee Machines

Pod Coffee Machines

Type: Single-serve coffee machine

Pros: Fast and easy to use

Ground coffee contained in pods or capsules is used to make a cup of coffee using pod machines. This type of coffee machine, although more expensive than others, is popularly used in hotels and even homes. The capsule that it uses may add up to its price but also allows a hassle-free and mess-free way to make a cup of coffee. Another advantage that made it a preferred choice for domestic or commercial use is the availability of compact pod coffee machines which makes it a space saver, too.

B Coffee Co. offers pod capsule espresso machines that can help you create an awesome coffee shop experience, whenever and wherever.

Pump Coffee Machines

Type: Traditional espresso machine

Pros: Produces good quality espresso

This type of coffee machine is most suited for the preparation of a cup of silky espresso. Pump coffee machines satisfy the preferences of espresso purists and are ideal to be used in specialty coffee shops  However, it will require technical knowledge to operate it properly and avoid the risk of damaging the machine.

For those who’ll choose pump coffee machines over other types, it is a must to ensure that the one who’ll handle the machine will undergo proper training. This will make the machine easier to use but not necessarily make it quicker.

Bean to Cup Coffee Machines

Type: Barista-style coffee machine

Pros: Time-saver, user-friendly

A bean-to-cup coffee machine is another popular type of coffee machine. It is easy to use and can dispense large volumes of coffee quickly. Basically, it functions with a push of a button for a cup of coffee to be filled. It is an ideal choice for business and can also be used in offices. With its time-saving functionality, you can maximize the machine and avoid downtime. 

Aside from the convenience that it allows, bean-to-cup coffee machines can also make barista-like coffee in different variants including classic, cappuccino, latte, black, and other creations to satisfy coffee cravings.

Free Standing Coffee Machines

Type: Standing coffee machine

Pros: Free-standing, customizable, payment system installation-ready

Free-standing coffee machines use coffee beans to dispense different coffee recipes. It can be customized easily so the user can dispense coffee variants that are most preferred in a particular location.

Because of its design, this type of coffee machine is suited for high-traffic areas such as schools, churches, commercial establishments, hospitals, and offices. It is also flexible as it can be used to offer free coffee in settings like offices or it can be used for retail with its payment system installation option.

A free-standing coffee machine may be acquired by buying the actual machine, but there are also options to rent or lease it from a supplier.

Drip Coffee Machines

Type: Pour over coffee machine

Pros: Hassle-free, affordable

Drip coffee machines only dispense black or American coffee so they are suited for those who prefer simple and affordable coffee fixes. These machines use pre-ground coffee that is placed on a filter paper while water drips through the beans and their designated pot.

Its main advantage is the ease of use. However, since it is manually operated, it may take more time to produce coffee compared to an automatic coffee machine. It is only suitable in places with limited users as there would be delays in making one batch after another.

ALSO READ: 5 Energy Saving Tips for Hotels that Can Impact Revenue

With the high demand for coffee, you have to make sure that your hotel has the right type of coffee machine that can brew the perfect cup for your guests. Know your options and look into their features and benefits. Keep in mind that more than just having a piece of equipment available, you have to make the most of the value in every investment you make.

Looking for a coffee machine supplier in the Philippines that can equip your hotel? Send us a message today so we can assist you.

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Smart Tips for Choosing the Best Hotel Blankets

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Hotel blankets affect room aesthetics, quality sleep, and luxury experience. But aside from the benefits that quality blankets provide your guests, they could also help reduce the amount you spend on hotel supplies. There are lots of benefits that can be achieved by simply using the right blankets. To ensure that you’ll get the most advantages for your property, you should be strategic, especially during the procurement process.

Here are some of the tips that you need to know to make the most of the hotel blankets you supply your property with.

Cost-Effective Tips for Choosing the Best Hotel Blankets

Identify Your Budget

As there are different types of hotel blankets, they also come in a range of budgets. When dealing with hotel suppliers, you may be offered hotel blankets that range from very affordable to very expensive.

DID YOU KNOW:

In the United States, the average bedroom linen expenditure in 2020 amounts to around $76.26 per consumer unit.

Although you’d want to save as much as possible, keep in mind that the cheapest isn’t necessarily the best choice. You have to look beyond the price tag. Know its laundering requirements as this will impact overall expenses too. You also have to ensure that it will last long enough to make the most of your investment in hotel blankets.

Consider the Aesthetics

One of the things that hotel guests will notice upon entering their rooms is the bed and the blanket that covers it. You’d want to give your guests the best impression as much as possible so it would be best to settle for aesthetically pleasing hotel blankets.

How you will use hotel blankets to improve the look of beds also matter. You can create a fluffy look by choosing comforters while you can achieve a sleek and clean finish with a flat sheet.

Improving bed aesthetics can help achieve the results you want from hotel blankets. To do so, there are important factors that you should look into.

  • Material (100% cotton, !00% polyester, or cotton-poly blend)
  • Weight or the amount of fill
  • Single-ply or filled
  • Weave and finishes

Assess Your Hotel Location

As hotel blankets contribute to comfort and quality sleep experience, you have to take into consideration the climate in your location or the weather that dominates in your place.

For example, resorts or hotels in hot and humid places should choose lightweight blankets that are made with cotton as they are more breathable and cooler than polyester. On the other hand, in places where the climate is cold most of the time, a heavier blanket should be prioritized as it helps retain warmth. For properties located in areas where seasonal temperature fluctuation is normal, it would be best to choose hotel blankets 

ALSO READ: How to Reduce Expenses on Hotel Towels

Good hotel blankets contribute to building an improved status for any type of accommodation and help provide a luxurious and comfortable experience for the guests. While they are not the main reason why a guest will choose your accommodation, low-quality blankets could contribute to why your hotel will earn negative reviews and fail to have returning guests.

Finding the right hotel bed sheets supplier would be necessary to ensure that your requirements are met and get the maximum benefits out of your investment. If you need help in choosing hotel blankets, send Hotel and Spa Essentials a message today.

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How to Reduce Expenses on Hotel Towels

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Hotel towels are among the operational expenses that hotel administrators or managers should not overlook. Although it may seem like they come with a flat price, their maintenance and replacement costs tell otherwise.

Laundering hotel towels will require high-quality laundry products. It will consume water and electricity, and will also require man-hours. Over time, towels may also need to be replaced due to frequent usage and even losses. The purchase and maintenance of hotel towels may come with a high price and an opportunity to save money should be taken advantage of. Read on to find tips on how to reduce expenses on hotel towels.

Tips to Reduce Expenses on Hotel Towels

1. Choose hotel towels based on quality, not price.

With the desire to cut your operational expenses, you might be tempted to choose low-priced hotel towels. Although this may seem ideal, it would not be smart to just look at the price without inspecting the quality. If that is the case, you may end up buying new towels in just a short time.

Hotel and Spa Essentials offers Standard Textile towels to help you create positive experiences for your guests and reduce your overall operational costs. Our hotel towels are luxurious and designed with durability in mind to ensure extended service and maximize your operational efficiency.

2. Supply your guests with large hotel towels.

It would be best to choose large towels. Smaller-sized hotel towels may impact the experience of hotel guests especially if they aren’t able to use them the way they want to. Apart from that, when a small hotel towel isn’t enough, there is a tendency for guests to use more than one which will affect your laundry costs. Lastly, there is the tendency for small towels to not withstand wear and tear due to frequent use and washes.

3. Be strategic when stacking hotel towels.

You can help reduce the unnecessary use of towels by applying some changes to how hotel towels are presented. For instance, when providing pool towels, it would be better to roll than fold them. Rolled towels are bulkier and will make it inconvenient for guests to get two or more. This will discourage a common behavior among guests of getting more than what they will use. Aside from managing your laundry load, it will spare hotel towels from unnecessary wear and tear.

4. Make different types of hotel towels available where they are needed.

One of the reasons why hotel towels may get damaged is because of improper use. Use your best towels for in-room use. Colored towels are the preferred pool towels as they are used outdoors and may get soiled. Lastly, chair towels should also be provided. You wouldn’t want regular hotel towels to be used in covering chairs with straps or wicker that can cause damage.

5. Discourage theft.

Without proper regulations, your inventory of hotel towels could deplete due to theft. Discourage this by limiting the number of towels available in rooms. Guests may think that taking towels would be easier to notice if there will only be a small number of towels provided throughout the day. Just make sure to restock the next day and be prompt in responding to guests who may request additional towels in their rooms.

ALSO READ: Housekeeping 101: How Hotel Bed Making Can Be Done Fast

Hotels, resorts, spas, and accommodations won’t be able to offer a complete guest experience without providing high-quality hotel towels. While it is a typical part of a hotel’s operational costs, you should not miss opportunities to reduce expenses on hotel towels. A few modifications can go a long way and will ultimately impact your bottom line.

Ready to start saving on hotel towel expenses? Contact Hotel and Spa Essentials today so we can discuss your requirements.

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5 Energy Saving Tips for Hotels that Can Impact Revenue

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Times are extra challenging for businesses nowadays. The effects of the global crisis can already be felt. The inflation rate is high and recession may be in the offing. Any effort to reduce expenses would help keep businesses stay afloat. In the hotel industry, one of the measures that should be taken is to reduce energy usage.

One way to keep your expenses in control is by reducing your energy usage. On average, utilities make up 6% of the total hotel operating costs. Taking the effort to keep it low would surely have a direct impact on your hotel revenue. If you need ideas on how to get started, here are some of the simple yet effective energy-saving tips that hotel administrators can follow.

5 Energy Saving Tips for Hotels

1. Use Automatic Shutdown Sockets

Don’t miss the opportunity to save on energy. Use automatic shutdown sockets to ensure that power is cut in unused rooms. It is a way to use power wisely wherein energy will only be available in rooms where guests are expected to stay.

2. Book Rooms Strategically

During off-peak seasons, it would be ideal to book rooms in clusters to control power usage in a certain part of your hotel. Another way to book rooms strategically is to consider their locations. Rooms that face the sun would take more energy to cool especially during the summer months. Consider assigning guests to these rooms only when the other rooms are already filled.

3. Control Laundry Costs

Simple modifications can help lower your energy costs especially when it comes to hotel linens and towels. Dissuade behavior that may abuse the use of sheets and towels and promote those that can positively impact your bottom line by reducing water and energy use.

  • Provide supplies based on the number of occupants in a room. Guests are privileged to request additional towels during their stay. If the supply is not enough, they will most likely let you know.
  • Replace linens by request. Some hotels provide door hangers as a way for guests to communicate with the housekeeping staff. You can also use this strategy or a similar one to help determine if guests are requesting the replacement of sheets.
  • Provide more towel racks or hangers. Support positive behavior. If there will be more opportunities to reuse hotel towels, guests will most likely find no reason to ask for more.

4. Invest in good hotel products.

Look for products such as towels and sheets that use cutting-edge technology to reduce operational costs without getting in the way of a quality hotel guest experience. High-quality products may have higher initial costs but they prove to be cost-efficient in the long run. 

For instance, EcoKnit towels are 2 to 3 times more durable than ordinary hotel towels. You won’t need to replace supplies very often. They are also designed to consume less detergent and lower energy consumption so your laundry and energy expenses are reduced.

5. Empower your staff.

As much as you want to influence positive behavior among guests, you also have to ensure that your staff shares the same goals with you. Inform them about the benefits of energy conservation. Train them to be consistent in practicing energy-saving strategies that can help reduce power consumption. Set goals for them and once reached provide incentives to inspire them to do better. 

ALSO READ: Housekeeping 101: How Hotel Bed Making Can Be Done Fast

Simple acts can make a huge difference. More than ever, it is now a must to save on energy. Aside from taking the necessary efforts to protect the environment, the reduction in your operational costs through energy saving would take part in keeping your business afloat, especially during the most trying times. Start with these simple but effective energy-saving tips for hotels that can impact your revenue in the long run.

Hotel and Spa Essentials offers high-quality hotel supplies that can impress guests and benefit your business. Contact us today to find out more about the world-class hotel amenities we offer.

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Types of Hotel Guest Complaints that You Must Avoid

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In the hospitality industry, it is a must to keep up with the expectations of clients. When it comes to hotels, guest satisfaction counts a lot. It is important to ensure that their experience will be as satisfactory as possible.

However, hotel guest complaints still arise. This draws the line between a superb experience and a frustrating one. The key here is to learn from the mistakes of others to ensure that the same problem won’t happen in your hotel.

Here are some of the most common hotel guest complaints and tips on how to handle them.

The Most Common Hotel Guest Complaints

1. Noisy Neighbors

This is a common complaint and happens in almost any type of hotel. Loud neighbors get in the way of peace and comfort that other guests hope to experience during their stay. Keep in mind that hotel guests paid for their accommodation to enjoy a comfortable stay. Getting some quiet time is the bare minimum of their expectations from your hotel.

When you receive this type of hotel guest complaint, be polite in approaching their neighbor. Make them aware of the complaint and inform them about your hotel policy regarding room occupancy. Politely asking them to lower their volume will give them the impression that you are politely addressing the complaint about their noise and still giving them the proper treatment fitted for hotel guests.

2. Dirty Rooms

Hotel guests will definitely have a negative response to a dirty room. Cleanliness is a top consideration for choosing a hotel. Guests pay for a luxurious experience and they deserve to be offered a fresh and clean room. The quality of their stay will be greatly impacted by the rooms that they will be provided. At this point when more people are cautious about cleanliness due to virus scare, your guests deserve nothing less but a well-sanitized hotel room.

Dirty rooms indicate poor management and housekeeping. This is an important aspect that you should not overlook. When you receive a complaint about dirty rooms, validate and respond swiftly. Politely offer them a new room (an upgrade would be appreciated), apologize, and assure them that this issue will be promptly addressed. 

On the other hand, you also have to address the issue internally.

  • Make sure that the management is aware of the complaint. 
  • The housekeeping staff should see to it that hotel rooms are cleaned according to hotel standards before a guest checks in. 
  • The front desk staff should also be responsible for making guests wait comfortably while their room is being prepared.

3. Insufficient Complimentary Guest Supplies

Complimentary guest supplies might not be the most important factor in a hotel stay, but guests expect to have them ready in their room. Items like shampoo, soap, and other toiletries add pleasure to their experience. Complimentary welcome drinks and snacks also add value to their hotel stay. 

Be responsive to this type of guest complaint. Make sure that hotel supplies are sufficient in rooms before a guest checks in. Hotel guests love complimentary treats. These hotel essentials are some of the things that they may look forward to every time they book your hotel.

A sustainable option that you can try is a liquid soap and shampoo dispenser that can be installed in every room. You will only need to check it and refill it from time to time to ensure that guests will have a sufficient supply of the toiletries they commonly need. With a quality liquid dispenser, you are able to promote sustainability. You will also be able to control the operational costs of your hotel since guests will only use the amount they need and can’t bring home unused supplies.

4. Unexpected Charges

Going on a vacation and staying in hotels is already expensive. Most guests already planned their budget before they arrived at their destination. Having unexpected fees wouldn’t be a welcome surprise. Your guests wouldn’t want to be charged more than the amount that has been disclosed to them.

Unexpected fees are a sign of poor customer service. It creates trust issues and will prevent you from acquiring loyal clients. Worst, it will be the reason why your hotel may get bad reviews. 

Transparency is key when dealing with customers especially when it comes to money matters. You have to integrate it into your systems. 

  • Be upfront and make sure that they are properly informed about costs and fees during the booking process. 
  • In case of miscommunication in which a staff is at fault, address the matter and offer proper apologies.
  • Stay polite while resolving the issue with undisclosed fees. The last thing you’d want is to offend a displeased customer.

ALSO READ: Sustainable Practices in Hospitality Industry that You Should be Doing Now

Running a hotel is not easy, but you’d be better off if you will be able to avoid hotel guest complaints. Client satisfaction will impact your reputation, improve your trust ratings, and earn you more clients. Revisit your processes to prevent issues with your guests. You can start with the list shared in this article.

Looking for a hotel amenities supplier that can partner with you in ensuring guest approval? Contact Hotel and Spa Essentials to find world-class hotel amenities used by top hotels worldwide.

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Housekeeping 101: How Hotel Bed Making Can Be Done Fast

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One of the things in a hotel that impact first impressions is the hotel bed. It could be one of the factors why guests will remember your hotel and consider booking it again. However, to make guests comfortable through neatly made beds, your housekeeping staff may spend more time arranging them. This could impact productivity and may also lead to potential delays especially when rooms fail to be ready on time and guests are already waiting.

As hotel staffing remains a common issue that many hoteliers face, you might be interested to learn some techniques that can help your housekeeping staff speed up the bed-making process.

5 Fool-Proof Bed Making Tips

1. Invest in Luxurious Bedding and Linens

This is a basic step that can speed up the bed-making process. Find a hotel linen supplier in the Philippines that can provide high-quality bedding and linens. With proper maintenance and care, you will be able to get bed-making faster and create a presentable bedroom setup to satisfy your guests. Not only will it save precious effort and time from your housekeeping, but it will also affect your bottom line in the long run.

2. Use the Right Sheets

The sheets that will be used in bed-making will affect the overall result. It is ideal to use dual flat sheets for the hotel beds. More time is consumed when fitted sheets are used. It will require proper folding and all corners need to be checked once it is already installed. With dual flat sheets, bed-making is a breeze. Aside from productivity, it will also improve your inventory since fitted sheets will be eliminated.

3. Apply the Triple Sheeting Technique

Another time-consuming part of making the hotel bed is the use of duvets and duvets cover. When they are used, the time to fix the bed is three to four times longer. To avoid unnecessary waste of time, the triple sheeting technique is preferred.

What is the triple sheeting technique?

Basically, it involves a triple-layer bed composed of a comforter, a flat sheet, and a top sheet.

With the triple sheeting technique, the comforter is tucked in between the flat sheet which is placed underneath, and a top sheet (a decorative top cover may also be used). Aside from reducing the time to make hotel beds, triple sheeting also makes the care and maintenance of sheets more efficient.

4, Keep Stock of Clean Linens

Another factor that may get in the way of hotel bed-making is the unavailability of clean linens. The appropriate PAR (Periodic Automatic Replacement) level should be strictly maintained. PAR is a system that computes the minimum inventory your hotel should have to ensure that hotel amenities will be in stock and shortages will be avoided. Hotels with on-site laundry should maintain 3-PAR while those that use off-site laundry should maintain 4-PAR.

While an appropriate PAR level helps in inventory, it also prevents linens or sheets from getting worn out. Sheets, especially cotton sheets, that are used straight from the dryer to the hotel beds tend to have shorter linen life. Cotton products require time to rest so they can regain moisture lost during the drying process. Without rest time, the quality and durability of cotton sheets and other products are compromised.

5. Take Advantage of Technology

Advanced technology now makes it easier to maintain hotel beds. For instance, Standard Textile’s AllerEase® Professional Duraflex™ comes with a 360° zip-off top. Its system of zippered mattress encasements helps make changing sheets fast and effortless. 

Another product from Standard Textile is The Elevations™ comforter which combines style, comfort, and performance. It is engineered to have more fill on top and less on the side to instantly achieve an extravagant look for hotel beds.

ALSO READ: How Plastics Harm the Environment and What You Can Do as a Hotelier

Hoteliers know the importance of keeping their guests happy. One way to do that is to ensure that beds will look nice and properly done at a glance. Fortunately, with a few techniques, hotel bed making can be fast and efficient.

You can reduce your overall operational costs and improve guest satisfaction with the right hotel amenities supplier. Reach out to us so we can optimize your operations and help work your way towards your goals.

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