Hotel Housekeeping Standards for Hoteliers to Live By

Efficient hotel housekeeping ensures that your hotel is clean, sanitized, and orderly to your guests. Keeping it spotless is essential as this can make or break your hotel’s image and reputation, which may affect your occupancy and income. According to a recent feedback platform article, 87% of travelers consider hotel cleanliness as the most important information when they are reading reviews.

Your hotel housekeeping staff must follow a series of procedures to keep every room and its amenities thoroughly clean and organized from top to bottom and with no evidence of the previous occupants. This will help increase the guest satisfaction level at your hotel. 

Hotel Housekeeping Standards: The Basics

The hotel housekeeping department should observe a sequence when cleaning the hotel rooms. 

• Preparation – Remove all dirty items and what has been consumed. Do an inventory check on what needs to be replaced like free goodies, towels, and linens.
• Actual Cleaning – Clean and sanitize thoroughly using your hotel’s cleaning supplies and equipment.
• Final Check – The hotel housekeeping floor supervisors must have a meticulous final check before the rooms are ready for occupancy again. This last inspection is a vital step in every guest room cleaning.

Several standards of cleaning can be imposed depending on the surfaces and the function of the spaces to be cleaned. The housekeeping staff or room attendants must be aware of and strictly follow hotel housekeeping standards.

6 Various Standards of Cleaning for Surfaces and Areas

1. Physically Clean

The area or surface must be free from dirt and dust when wiped by hand.

2. Chemically Clean

This cleaning standard means the area should be free from dangerous chemicals on the surfaces and in the air.

3. Bacteriologically Clean

Surfaces must be cleaned of any harmful bacteria that may cause diseases or infections. This is called the “clinical standard” and most hospitals follow this in their general wards.

4. Entomologically Clean

Following this standard requires the area to be free from harmful insects or pests.

5. Osmologically Clean

This means that surfaces and areas must be free from organic or inorganic matter that may release an odor.

6. Terminally Clean

This cleaning standard is typically applicable in operation theatres and intensive care units in hospitals where surfaces have to be always sanitized to protect against all kinds of pathogenic microbes.

5  Essential Housekeeping Factors

The hotel housekeeping attendants must start cleaning the room once they approach the door. There are essential standards of ideal housekeeping that can impact guest retention. These 5 practical steps in housekeeping can be applied to your hotel.

• Freshness – Keep the floors vacuumed and polished thoroughly.
• Orderliness – Chairs must be in place and the linens must be clean, folded, and wrinkle-free.
• Sanitation – Keep the area safe from pests and sanitize the garbage cans frequently.
• Comfort – Reduce disruption and offer adequate amenities to your guests.
• Safety – Take necessary precautions against fire-related incidents.  

REMEMBER: It is a hotel housekeeping SOP to knock first before entering the guest room to respect the privacy of the occupants if they are inside.

DID YOU KNOW?

It takes 31.5 minutes to clean a full room after a guest’s departure. And on a daily average, 7% of hotel rooms are not cleaned because the guests have either “Do not Disturb” or “Refused” signs on the door. 

Housekeeping and Hotel Amenities

Observe hotel housekeeping cleaning standards when it comes to room amenities and quality linens and towels. Housekeeping staff can use a checklist to ensure that nothing is overlooked while cleaning.

• Room amenities are additional services and items like toiletries, bathrobes and slippers, refrigerators, and minibars that add convenience and comfort to the guest’s hotel experience. Hotel housekeeping checklist on room amenities can include:

• Wiping the interior and exterior of a mini fridge and coffee maker.
• Sanitizing the phones or remote controls.
• Replenishing all supplies in the fridge and mini bar.
• Replacing toiletries and personal care items.

Hotel and Spa Essentials offers high-quality hotel slippers that you can include in your in-room amenities. These are made with high-quality materials that are comfortable to wear which contribute to a luxurious experience that combines comfort, convenience, and well-being for all your hotel guests.

• Hotel linens play a large part in your guests’ hotel experience. Aside from comfort and a sense of luxury, your hotel’s linens and towels should be always clean and fresh. Your hotel housekeeping checklist for cleaning linens and towels must have the following:

• Removing dirty towels and linens.
• Changing and putting fresh bed sheets and pillowcases.
• Covering the bed with a clean duvet and smoothing out any wrinkles.

Hotel and Spa Essentials is the distributor of two of the most innovative manufacturers of hotel linens and towels in the world – Standard Textile and Ecoknit. Standard Textile is specially designed for those who do offsite laundry. It saves up to 15% per laundry load without compromising the end-user experience. Ecoknit is specially designed for those who do their laundry in-house. It guarantees up to 40% quicker drying times and 40% less water usage.

ALSO READ: 6 Important Hotel Amenities that Would Impress Your Guests

Hotel housekeeping cleaning standards ensure that your hotel is tidy and sanitized for your guests. Ideal hotel housekeeping standards include freshness, orderliness, sanitation, comfort, and safety which must be observed at all times. Room amenities and hotel linens and towels must be given special attention when cleaning the rooms. Hotel housekeeping staff can make a simplified checklist that includes the cleaning tasks to be accomplished. 

Hotel and Spa Essentials, a luxury hotel amenities supplier, can support your need in keeping up with hotel industry standards.  Check out our range of world-class hotel supplies including linen, towels, in-room equipment, and other guest room items.

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