Hospitality Industry - Hotel and Spa Essentials

Tips to Meet Guest Expectations in Your Hotel

1. Provide greater value.

There is already an influx of new options in the hospitality industry. Aside from hotels, hostels, boutique hotels, and Airbnb now give travelers more options. The competitive landscape has changed and to attract more guests, you should be able to show them that they will get more value for their money from your accommodation.

Make them feel that by choosing your hotel, they will get more than their money’s worth. Go the extra mile by providing in-room amenities and complimentary supplies from sanitation kits to luxury hotel toiletries.

2. Invest in connectivity.

Almost everyone needs a WiFi connection, especially when traveling. Digital nomads are everywhere and they’d want to stay connected wherever they go. In addition to that are students, employees, and even businessmen who can’t last a day without WiFi to ensure that they’ll stay in the loop even while on vacation.

A survey revealed that free WiFi is among the top amenities that travelers consider essential along with breakfast and parking.

3. Allow convenient check-in and check-out.

Guests should experience convenience from the time of their first transaction up to the time when it’s time to leave your hotel. Allow mobile check-in and check-out to eliminate the need for guests to stand in line after hours of travel to check in. Mobile check-out also allows guests to feel that they are well taken care of even when already leaving the hotel.

4. Preserve personalized services.

Although it may seem like technology has already taken over the hospitality industry, it is still essential to offer more personalized customer service. Your hotel staff can add a human side to your hotel by providing impeccable services that advanced technology cannot offer. They can provide an enhanced guest experience that can encourage repeat bookings.

5. Support sustainability.

There are now more people who are aware of the importance of environmental protection. These are the guests who have undergone lifestyle changes in support of the environment and to counter the effects of the worsening climate change.

By taking action toward sustainability, you can meet guest expectations and even help protect the world. Aside from those, sustainable measures can actually impact your bottom line. Installing eco-friendly fixtures such as smart lights and using alternative hotel supplies like reusable liquid soap dispensers can help you save on operational costs.

DID YOU KNOW?

62% of travelers consider environmental impact when booking hotels while 17% expressed willingness to pay more for eco-features.

Some practices can help hoteliers gain more clients and their loyalty as well. It is important to know what guests want and the factors that they consider when making decisions. No matter how stiff the competition seems to be, there are ways to meet guest expectations in the hospitality industry. Engage your target market. With the right strategies, they could be your loyal clients too.

Hotel and Spa Essentials has been serving the needs of hotels, spas, and resorts since 2022. Send us a message so we can help you source luxury hotel amenities that are used in top-notch hotels worldwide.

The world is facing serious environmental concerns. The repercussions of climate change have been felt in recent years. Increasing temperatures, unexpected changes in weather conditions, and floods are just some of the signs of a catastrophic future.

Hotels contribute to environmental waste. Data shows that the hotel sector accounts for around 1% of global carbon emissions. This presents the importance of adopting sustainable practices in the hospitality industry to help save the environment.

Why Sustainable Practices in Hotels are Important

Reduce CO2 emissions
Reduce environmental waste
Save resources such as water and energy
Save money in the long-run
Promote a good brand image

If you want to start an eco-friendly drive in your hotel, here are some of the steps that you can initiate.

6 Sustainable Practices in Hospitality Industry that You Should Follow

1. Identify the available eco-friendly options.

The availability of sustainable hotel amenities is not lacking. There are lots of eco-friendly alternatives to traditional hotel essentials. Whether it’s energy resources, hotel toiletries, food, or room amenities, there are sustainable counterparts that you should explore.

2. Look for hotel suppliers that promote sustainability.

To ensure that sustainability efforts will be successful, you need to find a hotel supplier that is committed to environmental protection. Check out a hotel amenities supplier who can help reduce your environmental impact.

Hotel and Spa Essentials’ eco-responsible commitment helps in protecting the earth for generations to come by always prioritizing responsible and sustainable hotel supplies alternatives.

3. Avoid plastics.

Create a plastic-free environment to protect the earth. Plastic is a non-degradable material and it would take several years to decompose. Choose sustainable alternatives to plastics like plant-based packaging. If plastic use cannot be completely avoided, reuse and recycle.

Hotel and Spa Essentials promote recycling by using PCR (post-consumer recycled) and PIR (post-industry recycled) materials for product packaging.

DID YOU KNOW:

In the Philippines, a bill that bans single-use plastics passed the final reading. Once implemented, one-time-use plastic products will already be phased out.

4. Reduce paper use.

According to GFRA, thousands to millions of trees are sacrificed to produce paper. This is one of the reasons why deforestation is a constant problem. It has a huge impact on the environment. As much as possible, reduce your hotel’s paper trails. Data and other important documents can already be shared through emails and cloud servers. Not only will you help the environment, but it also improves efficiency.

5. Conserve water.

Technology has paved the way for eco-friendly hotel amenities to be available. Smart faucets that can detect motion are an effective way to control water usage. You may use this type of technology in hotel lobbies, restrooms, and powder rooms.

6. Save energy.

In-room equipment and other hotel amenities are large contributors to energy usage. It is advisable to invest in eco-friendly hotel equipment. Although their upfront costs could be higher, their running costs could help you save on costs. With high-quality brands, you can also benefit from the equipment’s longevity that you may not find a reason to replace within a short period.

ALSO READ: Different Types of Hotel Safes to Include For Your In-room Equipment

There’s no question that efforts to save the environment are needed now. In an industry that contributes greatly to environmental waste, hoteliers should now consider how they can go “green”. It is an initiative that has long been overdue. By putting sustainable practices in place, you may not just do your part in saving the environment. Your efforts may also be rewarded by huge savings, improved amenities, and customer loyalty.

Ask Hotel and Spa Essentials today about how we can help you implement sustainable practices in your hotel.

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How to Meet Guest Expectations in the Hospitality Industry