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How to Improve Accommodation Services and Get More Bookings

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Providing excellent service to your guests is very important if you are in the hospitality industry. Whether you are an existing hotelier or a businessman who wants to embark on the hotel business, you must prioritize improving your accommodation services to build customer loyalty and get more bookings. There is stiff competition in the industry so making your hotel stand out when it comes to service quality can boost its brand image.  

Your guests can give positive reviews and recommend your hotel if they are content with its services. They think they got their money’s worth when they had a good experience while staying there. Customer satisfaction is highly essential. It should be one of your top priorities to get more bookings. To help you, here are 6 recommendations on how to improve accommodation services in your hotel.

How to Improve Accommodations Services and Increase Customer Satisfaction

1. Make Your Website User-friendly and Informative.

It is important to have a hotel website. Make sure that it loads fast and contains all the necessary information about your hotel including captivating photos and videos. This is a good way to improve accommodation services because the guest experience starts the moment your potential customers check out your site.  Aside from having a good design, your website must be easy to navigate. It should display any ongoing deals and promos that customers must know. Lastly, you have to ensure a seamless booking process for your visitors.

2. Provide Personalized Guest Service.

Another tip on how to improve accommodation services in your hotel is to make your guests feel special by treating them like VIPs. Customers always love and remember personalized services. Using advanced hotel management systems can help you keep track of your guests’ preferences and their basic information. Make sure to use all these details for your repeat visitors so you can provide them with quality and personalized service. Your guests will be happy if you remember their name and even their preferred coffee flavors or room view. You can also inform them through personalized emails about your hotel promos and other upcoming events like workshops.

3. Maintain the Cleanliness of Your Hotel.

A hotel with poor sanitation will have negative reviews from disappointed customers. It will affect its reputation leading to a loss of existing and potential visitors. Prevent this from happening through the proper maintenance of your hotel’s facilities. Always clean and disinfect each room and the surrounding areas.   

4. Train Your Staff.

Regular training sessions for your hotel staff are important if you are planning how to improve accommodation services and receive more bookings. Your staff interact with your guests so it is necessary to train them on protocols and how to be polite and attentive at all times. Their actions and behavior can affect your guests’ hotel experience.

5. Offer Complimentary Gifts and Services.

Offering small gifts and goodies to your guests is among the pleasant measures on how to improve accommodation services in your hotel. They will appreciate this kind gesture. You can place some toys if a family with kids will stay in a room. Have a beautiful floral arrangement for a couple celebrating their anniversary. A bottle of champagne could serve as a complimentary gift to a newlywed to wish them lasting happiness. All these gestures will have a positive impact on your guests.     

6. Create a Customer Loyalty Program.

You can reward your loyal guests if you are planning how to improve accommodation services and get more bookings for your hotel. You can have loyalty programs for them and even invite your new visitors to enroll. Loyalty programs give discounts, perks, and other rewards to repeat guests. They can have a one-day free stay if they accumulate certain points or have two free drinks in your bar on their third visit.  

7. Upgrade Your Hotel Amenities.

What could be more frustrating than to end with failed guest expectations due to poor hotel amenities? Room amenities, toiletries, welcome packages, and in-room equipment should not be overlooked. Make sure that there is enough supply of these amenities and they are readily available even when guests did not ask for them. Upgrade your hotel supplies to compete with what other hotels offer,

ALSO READ: 6 Tips to Improve Guest Satisfaction in Hotel Industry

Excellent hotel service boosts guest satisfaction. Hoteliers must think of ways to improve accommodation services since the competition is high in the industry. Customers may return and become repeat clients based on the experience and quality stay that your hotel offers. 

Hotel and Spa Essentials is a trusted hotel amenities supplier that supports the needs of world-renowned hotels. Work with us so we can show you how to improve accommodation services and help you get more bookings through ways we know best.

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5 Reasons to Convert Your Accommodation into an Eco-Friendly Resort

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Environmental awareness has grown over the recent years and people have become more conscious of going green by recycling, conserving water and energy, and reducing their plastic usage to protect Mother Nature. According to research, transport-related carbon dioxide emissions from the tourism industry were predicted to increase by 25% in 2030.

As more travelers search for accommodations that support sustainability and carbon-zero existence, resort owners must now consider converting their businesses into eco-friendly resorts. If you think doing this requires a lot of time, effort, and money, here are 5 reasons why eco resorts are the ideal accommodations today.

5 Justifications to Change Your Lodging into Sustainable Resorts

1. You Reduce Your Energy Consumption.

When you go green, your eco resorts can cut down on electricity and water usage. Using green technology lessens your resource consumption thus helping your lodging reduce energy costs and pay lesser bills. LED lights are more durable, last longer, and cost-efficient as they consume only a portion of the energy used by regular light bulbs. Other examples of green technologies that you can use in your eco resorts to lessen costs include solar panels that minimize your reliance on outside energy, water-saving laundry technology, installing low-flow toilets, and automated systems that shut off electronic devices when there are no guests inside a room.

2. You Attract More Guests.

Many travelers choose to stay at eco resorts that have a green certification. You attract more ecologically-minded guests to your lodging when it is recognized for its sustainable initiatives. It is also your chance to welcome another segment of travelers that you have never encountered before. If you integrate sustainable values in promoting your eco resorts, you can win loyal guests who return for their next vacation and may refer your lodgings to their family and friends. You can draw companies that are looking for socially responsible accommodations to conduct their business activities.

3. You Help Control the Production of Waste.

Trash is a huge problem in the hospitality business. Trash such as plastics, leftover food, and toiletries emits carbon into the air and contributes to climate change. The recycling initiatives of your eco resorts can help lessen the amount of waste produced. Reusing products like liquid soap dispensers and other hotel amenities washable drinkware and dishes will will reduce the use of disposable products like styrofoam which contains toxins and takes a long time to break down.

4. You Support the Local Community in the Area.

Aside from the efforts of your eco resorts to avoid materials that can damage the ecosystem in the area where they live, you can also help the local communities by using locally made products and hiring the services of the people. Fresh and organic food, linens, toiletries, and local crafts can all be sourced in the community. Your eco friendly resorts can also sell sustainable local items to help local businesses, craftsmen, and farmers in their livelihood.

Hotel and Spa Essentials is the accredited distributor of some of the top hotel amenities brands used in five-star hotels and world-class accommodations. It is the exclusive distributor of EcoKnit® terry towels which are preferred by many hotel operators around the world. Snag-free and quick-drying, these towels are renowned as the most technically advanced energy-efficient terry towels in the world with economical and ecological benefits. Meanwhile, its dispensers are made of sustainable materials such as bio-sourced material from sugar cane and recycled materials. They comply with EU cosmetic regulations and guarantee traceability and safety.  

5. You Conserve the Local Wildlife.

Your eco resorts can become sanctuaries of local wildlife where they can roam safely and freely along with humans. You save the lives of these animals when you engage in sustainable initiatives that protect the local ecosystem where they live. They can also become amazing attractions to your guests. 

ALSO READ: Ways to Promote Ecotourism in Your Hotel this 2023

Sustainable resorts have become essential in the hospitality industry. There are several reasons why it is better to convert existing accommodations into eco resorts. Choosing to take a green approach in accommodations helps conserve the environment. While fulfilling their social responsibility, eco friendly resorts take care of not only the natural surroundings and the wildlife but also the local communities within the area by providing the residents with livelihood.   

Speaking of sustainability, Hotel and Spa Essentials is a trusted distributor of eco-friendly and high-quality hotel and spa supplies such as towels, linens, slippers, shampoo, soaps, dental kits, and laundry bags among others to top hotels and resorts in the Philippines. We provide products that meet the expectations of your guests for an excellent hotel accommodation experience. Our creations are customized not only to satisfy hotel guests but to also help boost the brand of our clients. Are you looking for sustainable hotel supplies from industry-trusted brands? Hotel and Spa Essentials can help.

Contact us.