Sustainable Practices in Hospitality Industry that You Should be Doing Now

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The world is facing serious environmental concerns. The repercussions of climate change have been felt in recent years. Increasing temperatures, unexpected changes in weather conditions, and floods are just some of the signs of a catastrophic future.

Hotels contribute to environmental waste. Data shows that the hotel sector accounts for around 1% of global carbon emissions. This presents the importance of adopting sustainable practices in the hospitality industry to help save the environment. 

Why Sustainable Practices in Hotels are Important

  • Reduce CO2 emissions
  • Reduce environmental waste
  • Save resources such as water and energy
  • Save money in the long-run
  • Promote a good brand image

If you want to start an eco-friendly drive in your hotel, here are some of the steps that you can initiate.

6 Sustainable Practices in Hospitality Industry that You Should Follow

1. Identify the available eco-friendly options.

The availability of sustainable hotel amenities is not lacking. There are lots of eco-friendly alternatives to traditional hotel essentials. Whether it’s energy resources, hotel toiletries, food, or room amenities, there are sustainable counterparts that you should explore.

2. Look for hotel suppliers that promote sustainability.

To ensure that sustainability efforts will be successful, you need to find a hotel supplier that is committed to environmental protection. Check out a hotel amenities supplier who can help reduce your environmental impact.

Hotel and Spa Essentials’ eco-responsible commitment helps in protecting the earth for generations to come by always prioritizing responsible and sustainable hotel supplies alternatives.

3. Avoid plastics.

Create a plastic-free environment to protect the earth. Plastic is a non-degradable material and it would take several years to decompose. Choose sustainable alternatives to plastics like plant-based packaging. If plastic use cannot be completely avoided, reuse and recycle.

Hotel and Spa Essentials promote recycling by using PCR (post-consumer recycled) and PIR (post-industry recycled) materials for product packaging.

DID YOU KNOW:

In the Philippines, a bill that bans single-use plastics passed the final reading. Once implemented, one-time-use plastic products will already be phased out.

4. Reduce paper use. 

According to GFRA, thousands to millions of trees are sacrificed to produce paper. This is one of the reasons why deforestation is a constant problem. It has a huge impact on the environment. As much as possible, reduce your hotel’s paper trails. Data and other important documents can already be shared through emails and cloud servers. Not only will you help the environment, but it also improves efficiency.

5. Conserve water.

Technology has paved the way for eco-friendly hotel amenities to be available. Smart faucets that can detect motion are an effective way to control water usage. You may use this type of technology in hotel lobbies, restrooms, and powder rooms.

6. Save energy.

In-room equipment and other hotel amenities are large contributors to energy usage. It is advisable to invest in eco-friendly hotel equipment. Although their upfront costs could be higher, their running costs could help you save on costs. With high-quality brands, you can also benefit from the equipment’s longevity that you may not find a reason to replace within a short period.

ALSO READ: Different Types of Hotel Safes to Include For Your In-room Equipment

There’s no question that efforts to save the environment are needed now. In an industry that contributes greatly to environmental waste, hoteliers should now consider how they can go “green”. It is an initiative that has long been overdue. By putting sustainable practices in place, you may not just do your part in saving the environment. Your efforts may also be rewarded by huge savings, improved amenities, and customer loyalty.

Ask Hotel and Spa Essentials today about how we can help you implement sustainable practices in your hotel.

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Different Types of Hotel Safes to Include For Your In-room Equipment

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Hotels are usually equipped with anti-theft systems to ensure the security of guests. Designated personnel are also available to ensure that hotel guests would be worry-free during the length of their stay. Despite that, hotel safes remain to be a valuable part of accommodations. It serves as an additional layer of protection to ensure that valuables remain intact even while guests are out of their rooms. 

Hotel safes mitigate risks and could be a factor why guests will continue to choose your property over other options. If you haven’t paid much attention to the importance of hotel safes and the options out there, this article is a must-read.

Types of Hotel Safes

Electronic Keypad In-Room Safe

Excellent security

This type of hotel safe is a commonly used in-room equipment found in popular hotels and resorts. It is highly effective in preventing theft and keeping valuables secure. A handheld computer device would be required to open this type of safe. It can also be used with a computer so audit reports may be printed when needed.

Electronic Keypad Safe With Keypad Override Access

Excellent security

For this type of hotel safe, an override ‘sequence’ is used and not just a PIN. They also use a removable chip that will allow access to important data. These hotel safes work as great as electronic keypad in-room safes.

Electronic Keypad Access With Manual Safety Key

Good security

Compared to the two types of hotel safes mentioned above, this type with a manual safety key provides less security. This in-room safe allows the recording of data but is limited to the date and time of the override entry. A key and an override code must be used and it also requires the moving of the safe. 

Manual Key Safe With Safety Key Access

Manual security

An old type of in-room safe, a manual key safe is no longer common in many hotels. Usually, this type of hotel safe is already replaced with electronic safes. Although already rare, reputable hotels that still use this usually make this safe inaccessible even to management and are usually kept in fire-retardant safes.

Why You Must Include Hotel Safes in Your In-Room Equipment

Improve Customer Satisfaction

Customer satisfaction will earn you repeat clients. By assuring guests that their belongings will be safe during their stay, they will be more at ease and confident in booking your hotel or recommending it to others.

Provide Secure Storage

In-room hotel safes provide secure storage while keeping guests in charge of the belongings that they want to keep. In-room hotel safes also allow the convenience of accessing valuables without having to wait in line at the front desk.

Upgrade Rooms

Aside from the obvious benefits of hotel safes in terms of keeping valuables safe and accessible, they also serve as quality in-room equipment that will add value to rooms. Hotel safes are added amenities that will make clients find more value in the money they used in choosing your accommodation. 

ALSO READ: Reasons to Choose Eco-Friendly Hotel Amenities NOW

If you haven’t invested in hotel safes yet, you are missing an opportunity to make your hotel more desirable. It is a piece of in-room equipment that could be an important consideration for your potential customers.

Hotel and Spa Essentials is a hotel room safes supplier that can provide you with high-quality and durable in-room equipment. We offer hotel guest amenities from world-renowned brands. Send us an inquiry so we can help you with your needs.

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Hotel Minibar Items for a Premium Guest Experience

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Hotel minibars have been a part of almost all types of accommodations for a long time already. In 1980, hotel minibars have become an industry staple, especially across 4-star and 5-star hotels. Although these in-room amenities are no longer as popular as they were before, it cannot be denied that minibars in hotels still contribute to a premium guest experience.

If you haven’t paid much attention to hotel minibars as a fitting addition to your accommodation, you should look into the items that you can add to contribute to customer satisfaction. Here are 5 hotel mini bar products that add luxury to stays.

5 Hotel Minibar Items that Can Upgrade Guest Experience

Local Favorites

Travelers would love to have a taste of the local favorites. It would be very convenient if they can find products from local producers and suppliers in the hotel room minibar. Popular treats in your area would be a hit, especially for those who want to explore what a location has to offer. Unique and sumptuous treats would be a great addition to a minibar in a hotel. Some guests would love to find not-so-usual hotel mini bar products. Gourmet nuts, native fruit candies, and local chocolates would come in handy for those who’d rather skip having to go to the usually crowded pasalubong center. While you add convenience to the guest experience, you are also able to support local suppliers in your area.

Wines

Some guests would appreciate finding a bottle of good wine in their room’s minibar. You can fill your minibar with a diverse selection of wines so they can find something that would suit their tastes. White, red, and rose wines are some of the staples that offer basic but popular choices among guests.

Diet-Specific Snacks

There are now different diets that many people follow for health reasons and to feel good about their bodies. Those who travel and want to stick to their diet may have a hard time finding snacks that are right for them. You can spare them unnecessary worries by being extra thoughtful when choosing hotel mini bar products. Stock your hotel minibar stocked with diet-specific snacks to provide what they need. Offer a selection of snacks for different types of diets. Not only will you encourage healthy eating, but guests will also have a reason to recommend your hotel to others.

Personalized Items

Learn more about your guests to know what they could possibly need in the minibar in their hotel room during their stay. If they will be traveling with children, make sure to stock the minibar with kid-friendly treats. Do you allow pets in your hotel and a guest has expressed the intention to bring one? Make sure to include dog treats too.

Unique Products

Provide guests with treats that they may not easily find in other places. If you have the capacity to tie up with a local supplier, offer hotel minibar treats that are exclusive to your brand whether they be baked pastries, native delicacies, bespoke products, and more. Unique products give added reasons for guests to try what you have in store for them.

Hotel Minibars: A Must-Have in Your Accommodation

Hotel minibars have been used since the mid-1970s and there’s no reason to steer away from including them as essential in-room equipment for your hotel. While they may seem an ordinary hotel amenity, they contribute to guest satisfaction by providing convenient and quality options from basic needs to unique treats. Moreover, it is a great way to upsell your hotel and even support the local industry in your area.

ALSO READ: Emerging Hotel Amenities Trends that Will Impact the Future of Accommodations

Need a hotel minibar supplier in the Philippines? Hotel and Spa Essentials offer you some of the best options. The company is known as a luxury hotel amenities supplier recognized by world-class hotels. 

Let us take care of your hotel minibar requirements.Send us a message today.

Reasons to Choose Eco-Friendly Hotel Amenities NOW

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There is now a growing concern for the environment and along with that is the increasing popularity of eco-friendly alternatives. People are now more aware of the implications of wrong practices that affect the environment. In the hospitality industry, sustainable measures are being explored to replace old strategies. Hotels now implement initiatives including the use of eco-friendly hotel amenities.

If you haven’t considered using eco-friendly hotel amenities in your accommodation, here are some of the reasons that will encourage you to start implementing green practices.

Why You Should Use Eco-Friendly Hotel Amenities

Consumers value eco-friendly initiatives

The impact of climate change has affected the choices that consumers make. Many people now prefer sustainable alternatives including eco-friendly hotel amenities even if that would result in higher expenses.

A study shows that 83% of worldwide travelers consider sustainability in their travel choices. A majority of respondents (67%) expressed readiness to spend higher for low-carbon travel. 

Companies prefer green alternatives.

Aside from travelers, hotel guests also include corporate clients. You could entice more companies to book your hotel through the eco-friendly hotel amenities you’ll provide. Some companies inquire about green initiatives and credentials when looking for hotels as a way to incorporate sustainable approaches. Aside from that, companies benefit from going green as it may entitle them to tax credits and incentives.

Sustainability comes with long-term benefits.

While sustainable measures can help you attract more guests, they also come with direct benefits for your hotel. Conservation of energy and resources improves efficiency and reduces waste. For instance, liquid soap dispensers offer more benefits as compared to single-use toiletries. They are reusable, cost-effective, and prevent unnecessary waste. In the long run, regular and effective use of eco-friendly hotel amenities could lead to a significant reduction in operational costs.

Eco-friendly hotel amenities promote energy conservation.

Hotels and other accommodations use a huge amount of electricity in their operations. Aside from lighting, air conditioning and water heating contribute greatly to electricity consumption. However, energy costs can be reduced by choosing eco-friendly hotel amenities. Best of all, it won’t decrease the quality and luxurious experience that you want to offer your guests. Sustainable solutions are not just limited to using energy-saving equipment. You can also opt for solar and wind power to generate energy from renewable resources.

Sustainable alternatives reduce water consumption.

Aside from energy, hotels also use a huge amount of water. Although water is a renewable resource, only 3% of the water on the planet is usable. Not properly using it can lead to depletion at an alarming rate.

Through eco-friendly hotel amenities, you can adopt innovations to save water. Choose low-flow faucets, showerheads, and smart fixtures to facilitate the proper use of water. You should also invest in eco-friendly towels and linens. For instance, EcoKnit® towels allow 15% less water per wash and consume less detergent so you can reduce your carbon footprint.

Reduce your carbon footprint.

Eco-friendly hotel amenities encourage waste reduction and recycling. Waste management measures help reduce your carbon footprint. If you haven’t searched for alternatives to disposables and single-use plastics, it’s time to switch.

Choose supplies that are made with sustainable materials. Hotel and Spa Essentials have partnered with trusted brands to provide hoteliers with eco-friendly hotel amenities. Sustainable solutions include bio-sourced liquid soap dispensers that are elegantly designed while keeping the users and the environment in mind.

ALSO READ: Reasons to Use Liquid Soap Dispensers in Your Hotel

Now that most parts of the world are transitioning to the new normal and travel is now possible again, you can do your part in protecting the environment. Choose eco-friendly hotel amenities for your accommodation. There’s no excuse to implement sustainability with options that can uplift guest experience and benefit your bottom line,

Hotel and Spa Essentials is a trusted supplier of high-quality hotel amenities. We have partnered with brands that care for the environment to provide sustainable solutions that support the need for an excellent hotel accommodation experience.


Contact us today so we can discuss your hotel supplies needs.

Emerging Hotel Amenities Trends that Will Impact the Future of Accommodations

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The hotel industry continues to develop. With several factors taken into consideration, you can expect hotel industry trends to emerge every now and then. With just a few months after the year has started and as the country transitions to a post-pandemic era, businesses in the hospitality industry are now geared to entice more customers and improve the amenities they offer.

Interested in what the hotel industry has in store? Check out these emerging hotel amenities trends that could shape the future of hotels and accommodations.

6 Hotel Amenities Trends to Watch Out For

1. Smart room technology

A smart hotel room is one that is equipped with ‘smart’ electronic devices or those who have embraced the Internet of Things (IoT). 

Smart rooms use technology to replace ordinary in-room equipment. Examples include room temperature settings that can be controlled even from a remote location, push-button innovations, voice-controlled mechanisms, and others.

2. Focus on sustainability

This trend started in recent years as more brands put great value on environmental sustainability. While it is no longer new, it is expected that greater emphasis will be given to eco-friendly solutions that can make hotels more sustainable. 

Reducing environmental impact will come in many forms. The use of solar panels, energy-saving in-room equipment, eco-friendly hotel supplies, and even inclusion of vegan choices in the hotel’s menu are among the changes that may be expected in this year’s hotel amenities trends.

3. Enhanced wellness amenities

The pandemic has broadened the definition of wellness and emphasized its importance. Wellness offerings in hotels will aim to match the self-care requirements of guests and travelers. Hotel amenities trends may also focus on nurturing the mind, body, and spirit. Amenities available in hotels may include not just fitness facilities but as well as reflexology, yoga, mental health programs, holistic nutrition, and more.

4. Work-friendly rooms

Work-from-anywhere became popular during the pandemic and this setup may be here to stay. Hotel amenities trends may include rooms that were designed for those who work remotely. You may see more rooms that are equipped with modular tables that can be used for dining or as workstations–complete with power outlets.

5. Guest-specific provisions

Hotel amenities trends will aim to respond to what guests and travelers want. Many seek new experiences, especially after years of restrictions due to the pandemic. Guests would also look forward to getting more from hotel stays. Hotels need to be on top of changing travel preferences to meet their expectations and provide value for their money.

6. Touchless interaction

This year and the years to come, guests may be able to check in and out of hotel rooms without physical interaction with the hotel staff. 

Mobile apps will impact the technology used in hotels. While this has already started in many top-notch hotels, more accommodations may follow the use of touchless technology as seen in the use of electronic room keys, QR codes, and mobile apps in attending to the needs of their guests.

ALSO READ: Hotelier’s Guide to Buying Hotel Slippers

Hotel amenities trends are no longer limited to the usual offerings, especially with more brands and different types of accommodations emerging in the hospitality industry today. Innovations, improved technology, and lessons brought by the pandemic play important roles in stepping up the hotel experience. If you’re a hotelier or a manager of a hotel, you shouldn’t be left behind. 

Contact us to find out more about the luxury hotel amenities that we offer to help you meet the expectations of your guests. 

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Tips for Buying a Coffee Machine for Commercial Use

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Thinking of replacing the coffee machines you provide as in-room equipment for your hotel guests or would you like to upgrade the coffee machine used in your hotel cafe? There are lots of coffee machines available in the market so finding one should be easy. However, there are important considerations that you have to keep in mind when choosing a coffee machine for commercial use.

Not all coffee machines are created equally. Here are some of the tips that will help you make the right choice.

Commercial Coffee Machine Buying Tips

1. Find a reputable coffee machine supplier

An essential step in the procurement of hotel supplies is finding a supplier that can support your needs and meet your expectations. Choose a commercial coffee machine supplier in the Philippines that can provide the type of equipment you need, offer the necessary assistance and advice, and help you make the most of your investment.

2. Decide on your budget

Just like other hotel amenities, the price of the coffee machine is one of the primary factors that will impact your decision. Be clear about the budget that you want to spend on a commercial coffee machine. This will make it easier for you to limit your options based on your allocated budget and find the equipment that you can afford.

3. Know the different types of commercial coffee machines

Innovations have paved the way for different types of coffee machines to be available in the market. Mainly, there are 3 types which include traditional, automatic, and super-automatic coffee machines.

Traditional coffee machines require a well-skilled and trained staff who will serve as barista. He/she will decide and be in full control of the coffee machine to come up with the perfect coffee flavor using different levels of water to bean ratio.

Automatic coffee machines will require a barista but the machine is the one in complete control of the water, extraction time. This is the perfect choice for cafes wherein the assigned staff also has other tasks to attend to.

Super-automatic coffee machines are the ones that operate at the push of a button. These commercial coffee machines are designed to prepare beverages with consistency and in the most convenient ways.

4. Identify your requirements

How do you plan to use the commercial coffee machine? What are your requirements? Usually, coffee machines for hotel rooms are different from coffee machines used in cafes. Aside from size and capacity, commercial coffee machines for restaurants or cafes can dispense different types of drinks. Before talking with a coffee machine supplier, you must already have a clear vision of how you want to use it.

5. Consider its users

The intended users of the coffee machine should also be taken into consideration. If there are trained personnel who can operate an innovative coffee machine, you can choose those with advanced features. However, if it will be used by guests or ordinary staff, make sure that it’s easy and uncomplicated enough to be used without assistance. Otherwise, its operations may interfere with the duties of your staff. 

6. Look into its cleaning requirements

It is important to be aware of the cleaning requirements as this will be a part of the coffee machine’s maintenance. 

Commercial coffee machines have rinse cycles. A full machine cleanup, descaling, and replacement of the filter will be required from time to time. On the other hand, backflushing is usually done for every 200 shots of coffee wherein thorough cleaning using tablets or powder is done. Aside from that, there are other cleaning requirements that must be done on a daily basis to keep it clean and free from visible residues.

ALSO READ: Tips to Care for Hotel Bed Sheets and Make them Last Longer

Coffee machines, whether used as in-room equipment or for your hotel cafe, can create a great impression among your guests. However, without giving enough thought to the right equipment to buy, you may not meet your expectations and cause inconveniences on your end.
Take the right steps by choosing a commercial coffee machine supplier in the Philippines who can provide the most suitable option for you based on your requirements. Hotel and Spa Essentials offers high-quality brands trusted in the hospitality industry. Talk to us today so we can discuss your requirements.

Reasons to Use Liquid Soap Dispensers in Your Hotel

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Does your complimentary hotel toiletries still include miniature bar soaps? This may be typical but you should not limit your options to traditional choices. Liquid soap dispensers for hotels and other commercial establishments are now available and you may already be missing out on the benefits they bring.

Read on to learn more about liquid soap dispensers and why you should include them among your hotel amenities.

The Facts to Know About Liquid Soap Dispensers

How Liquid Soap Dispensers Work

Liquid soap dispensers can be mounted on walls and are usually installed as in-room equipment. This device can dispense a small and ample amount of soap and may be operated manually or automatically.

While its functionality is very straightforward, some hotels are yet to explore the benefits that liquid soap dispensers can potentially bring.

The Main Benefits of Liquid Soap Dispensers

Environmental Benefits

Hotels around the world contribute to environmental waste. But the good news is, this can be significantly reduced by making the best choices. A study shows that more than 10 billion pieces of packaging from shower amenities are disposed of yearly. The majority of those include hotel toiletries that have been partially used. By choosing liquid soap dispensers, you will be able to eliminate the need for single-use packaging and reduce waste from partially used toiletries.

Guests Approval 

As more and more people become aware of the importance of preserving the environment, most of your guests will appreciate the steps you are taking to make your hotel more environment-friendly. They will appreciate the objective of the changes and will most likely support your efforts especially if you will be able to maintain a luxury experience along with the changes that you’ll implement.

Other Benefits that Make Liquid Soap Dispensers the Ideal Choice

Cost-effectiveness

With liquid soap dispensers, you are able to provide your guests with the right amount of soap they need per usage, unlike in bar soaps when the provided toiletries are usually left partially consumed and end up in the trash. It controls unnecessary usage, which eventually results in savings on your bottom line. Basically, you will only be providing what your guests can consume while eliminating the cost of unused soaps that are usually taken home by guests.

Easy maintenance

Liquid soap dispensers can hold a huge volume of the solution. They are easy to use and may be used continuously with very minimal maintenance. This means that there will also be a reduction in housekeeping time as they will no longer need to regularly load the hotel toiletries and dispose of waste from partially used soaps and their packaging.

Modern design

Most liquid soap dispensers come in modern designs to easily match the styles of most hotel rooms. Some are also designed to be used with other liquids so they may be used for hand sanitizers, hand creams, lotions, and more. Their versatility will help you make the most of your investment. 

ALSO READ: Hotelier’s Guide to Buying Hotel Slippers

Efforts are being taken all over the world to eliminate single-use packagings that contribute to environmental waste. Changes are bound to happen and as early as now, you can take the necessary steps to make your hotel more sustainable and eco-friendly. Talk with a hotel amenities supplier who can work with you in achieving your goals.

Hotel and Spa Essentials is a trusted liquid soap dispenser supplier in the Philippines. We offer luxury hotel amenities used by premiere hotels around the world. Talk to us so we can help you source high-quality liquid soap dispensers that can improve guest satisfaction and boost your brand image. 

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Hotelier’s Guide to Buying Hotel Slippers

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Hotel slippers may not be the most luxurious hotel amenities that you can offer your guests but they contribute to a quality experience. Guests who traveled far often look forward to the time when they can already slip into comfortable hotel slippers. It may just be a small detail but it’s too important to not pay attention to.

If you haven’t given hotel slippers a thought during your last inventory, it may be time to know how you can use them to improve the experience of guests in your hotel. Here are some of the tips to get you started.

How to Find the Best Hotel Slippers

1. Decide on the Size

While there are differences in the sizes of hotel slippers, most hotels offer single-size slippers for men and women. The standard size ranges from 26 to 29cm. Some hotels offer two sizes with the smaller size for women and the bigger size for men.

2. Know the Material 

Different types of materials are used in hotel slippers. When choosing the material or fabric, you have to consider how it will be used or if it’s meant to be disposed of after use. 

  • Non-woven hotel slippers – lightweight and made with polyester. Generally used in rooms and carpeted areas.  A non-woven hotel slipper with an anti-slip sole may be used in slippery areas.
  • Polyester knitted hotel slippers – lightweight and made with knitted polyester. They are commonly used in hotel rooms and other floors. A Poly-velour knitted slipper is also available which is suited for carpeted areas and may be used in bathrooms too.
  • PolyCottonTerry knitted hotel slippers – lightweight and use terry knitted polyester. It is the usual white disposable slipper used in hotels and may be used in and outside the hotel room.
  • Terry Woven hotel slippers – lightweight and soft. It uses 100 % cotton and 330 gsm terry fabric and has a comfortably-cut closed-toe design. 
  • Waffle hotel slippers – the classic choice for elegant hotel slippers. 100% cotton with 200gsm waffle fabric.

2. Choose the Right Sole

The right sole to choose should be based on where the hotel slipper is intended to be used. Safety is also very important so it would be best to invest in hotel slippers with non-slip soles.

  • Eva sole – appropriate for slippery floors and wellness and spa areas.
  • Sponge/Eva sole – suited for general use whether for rooms, carpeted areas, or bathrooms.
  • Cardboard sole – suited for use in rooms and carpeted areas. Low-cost slippers but not appropriate for slippery areas.
  • Plastic sole – works generally the same as Eva sole but a bit expensive.
  • Thermal non-slip sole – features non-slip dots at the bottom. It is also perfect for the spa with its heat-resistant feature.

4. Determine the Design 

Hotel slippers may be open or close-toed. Customized hotel slippers may also bear logos or the initials of the hotel. Your brand may be printed or embroidered on the slippers. Discuss this with your hotel slippers supplier to ensure that your request will be properly addressed.

5. Inquire about Color Availability

In general, white hotel slippers are commonly used. However, if you have specific color preferences for branding or simplify by choice, you may also ask for availability. While white slippers are readily available, there may be a minimum quantity for colored hotel slippers and may be priced higher than the white ones.

ALSO READ: Your Guide to Choosing the Best Hotel Soaps and Toiletries

Hotel and Spa Essentials is a trusted supplier of luxury hotel amenities in the Philippines. Our products are from world-renowned brands and range from sanitation kits, in-room equipment, sheets & linens, toiletries to hotel slippers.

Send us a message today so we can discuss your requirements.

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5 Tips to Improve Hotel Guest Satisfaction

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Among the many challenges in the hotel industry is to attract guests and increase retention. The competition in the industry is high especially with different types of accommodations competing for guests. There are also changes in guest preferences and expectations due to the pandemic. In addition to that is the limited market that hoteliers may cater to due to the travel restrictions and lockdowns that happen from time to time.

With these factors in play, hoteliers need to come up with service optimization strategies that will make their accommodation a standout choice for guests and at the same time help them earn positive reviews and repeat clients.

How to Improve Guest Satisfaction in Your Hotel

Create Personalized Experiences

Some information would be useful to help you create a personalized experience for your guests. Inquire about the purpose of their stay to know if guests will be celebrating a special occasion. You can also look into their basic details to know if it is someone’s birthday.

Personalization enriches the guest experience and adds up to the value of their stay. It also creates a special connection between you and your guests as you exert added effort for them.

Provide Freebies

Anyone would appreciate freebies and complimentary services. Not to mention, it can create a nice impression for your brand. Free airport transfers, complimentary drinks, and free use of amenities are just some of the things that will help you earn plus points from your guests. These are some of the pleasant things that they will remember and look forward to.

Invest in In-Room Equipment

There are different types of in-room equipment that could contribute to guest satisfaction. It may be the perfect time to upgrade to offer luxury to your guests. Smart room keys for instance allow the contactless opening of rooms using their smartphones. It will facilitate seamless entry and exit to hotels and even spare guests from the inconvenience of losing their room keys. Some hotels also use electronic kiosks that prevent queues in the reception or concierge and enhance safety and convenience. You can also provide tablets in rooms that will serve as a communication tool between guests and hotel staff.

DID YOU KNOW:

According to an industry-based survey, 94% of business travelers and 80% of leisure travelers prefer to use smartphones to request services and message hotel staff.

Be Proactive Instead of Reactive

Instead of reacting to customer complaints, stay a step ahead by implementing strategies that will keep complaints at bay and instead improve guest satisfaction.

Come up with plans on how to enhance guest experience based on the details they provide. For those who’ll check in with kids, provide treats for the whole family. Expecting senior guests, reserve a room for them that allows easy access to the elevator. Another strategy is to review previous feedback of returning guests and ensure that you’ll make up for the negative experience that they may have had before.

Value Customer Loyalty

Customer loyalty is an important asset that can be an instrument to the success of your hotel. The competition is high with the existence of various accommodations that your target market can choose from. What you can do is value the repeat clients that you get. Come up with loyalty programs that will add value to their experience. Discounts on food and drinks, late checkout, or room upgrade are some of the rewards that they can redeem during their stay.

ALSO READ: Tips to Care for Hotel Bed Sheets and Make them Last Longer

With the hospitality industry facing a lot of challenges since the pandemic started, it would be an advantage if you can provide a satisfactory experience for those who book your hotel. It can uplift the image of your brand, help improve client retention, and even help you acquire new clients through referrals and word-of-mouth advertising.
If you are looking for a hotel amenities supplier to help improve the service you provide your guests, send us a message today. Hotel and Spa Essentials has products that can contribute to guest satisfaction and even help reduce your overall operational costs.

Tips to Care for Hotel Bed Sheets and Make them Last Longer

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One way to make your accommodation a home away from home for your guests is to ensure that hotel bed sheets and linens are in their best condition. They should be fresh and clean enough to create a feeling of comfort and luxury. However, aside from ensuring that hotel bed sheets will be greatly appreciated by your guests, proper care for them is also a factor that can help make hotel-quality bed linen and sheets last longer.

For sure, you’d want your hotel bed sheets to last longer as it will have an impact on your overall maintenance costs. At this point, when the industry is still in the recovery process, it will be an advantage if you can help prolong the life of hotel essentials like the bed sheets you use. Here are some tips to ensure that hotel-quality bed linen and sheets will be preserved as long as possible. 

How to Preserve the Quality of Hotel Bed Sheets

1. Avoid frequent washings. 

Cleanliness is a key factor in your hotel’s upkeep. While changing sheets everyday would be ideal given the current COVID-19 situation, you may want to consider changing sheets only upon the request of guests.   Change of sheets doesn’t have to be every single day. While doing so will help maintain sanitation in your accommodation, frequent washing comes with downsides too. 

 Frequent washing would mean added maintenance costs and more time needed for employees to perform their daily tasks. It has an impact on the environment too. Lastly, frequent washings can affect the quality of hotel bed sheets and may cause them to look more worn out than their actual age.

If you should wash sheets between guests, upon request, or as a measure to prevent the spread of infection, make sure that you will use a detergent that is gentle on the fabric of hotel-quality bed linen and sheets but is still effective in killing germs. 

2. Check the care labels

Different types of hotel bed sheets and linens have certain washing/cleaning requirements. Make sure that housekeeping will be trained to check the care labels especially when using new brands of sheets. Through proper care, it will be easier to maintain the cleanliness and condition of hotel-quality bed sheets, pillowcases, and other linen types for a longer time.

3. Follow the best practices.

While there are differences in how hotel bed sheets should be cared for, there are also best practices that must be followed to preserve the quality of hotel bed sheets and make them last longer.

  • Use the right cleaning materials such as detergents that are designed for certain types of fabric. 
  • New bed sheets must be washed with mild detergent and at the right temperature before use.
  • Prevent damage to linens by removing buttons or velcros before putting them in the washing machine.
  • Fill the washing machine based on recommended load. Do not overcrowd as this will prevent thorough cleaning and cause creases.
  • Rinse well to prevent the buildup of detergent in hotel-quality bed sheets.

4. Ensure proper storage.

To maintain the quality of hotel bed sheets and other linens, proper storage must be followed. Ensure that they are completely dry before keeping them in the closet. It is also recommended to line the cabinet with acid-free tissue paper to prevent discoloration or the formation of yellow stains.

NOTE: Do not store linens in plastic as this can lead to the growth of mildew.

5. Replace linens as needed.

Even with proper care, hotel bed sheets and linens will endure signs of wear and tear to the point that you’ll need to replace them. Some of the signs that tell you that you already need to replace your hotel-quality bed sheets including:

  • Brittleness of the fabric
  • Uncomfortable to the touch
  • Absorbency difference

When shopping for new hotel bed sheets, find a hotel amenities supplier that can offer high-quality linens that feel soft and comfortable to your touch. You can find suppliers that can provide you with bed sheets that follow industry standards and are used by world-class hotels. Keep in mind that hotel bedsheets play a factor in ensuring guest satisfaction. Not to mention, the higher the quality, the greater the chance for you to make the most of your investment in this hotel essential.

ALSO READ: Different Types of Linen Used in Hotels

Investing in high-quality hotel bed sheets has its rewards. Client satisfaction, environmental protection, and an increase in revenue are just some of its benefits. To ensure that you’ll make the best of your investment in sheets and linens, work with a hotel amenities supplier who can be your partner in offering world-class services to your guests.
Contact Hotel and Spa Essentials today so we can help you in the procurement of high-quality amenities.